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Responsible Cosmetic, Aesthetic, Restorative Dentistry with Integrity by Principle and Choice.
1999 Lincoln Drive, Ste 102, Sarasota, FL, 34236, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 7:30 a.m. to 5:00 p.m. | |
Tue | 7:30 a.m. to 5:00 p.m. | |
Wed | 7:30 a.m. to 5:00 p.m. | |
Thu | 7:30 a.m. to 5:00 p.m. | |
Fri | Closed | |
Sat | Closed | |
Sun | Closed |
Very thorough and careful with quality dental technique
Business response:
Dear Ronald, Thank you for your kind review. It is exceptionally important to us that we fully inform each and every patient throughout their care on what their options are as well as expectations. Also with having a busy practice, we make it a standard that we are up to date with the latest in dental procedures and technology to allow our patients have the highest level of care. Thank you again and we will see you soon.
Phyllis informed me that the office could not give me a price to bond two front teeth. I would have to make an appointment to come in and be seen, at which point I would be charged for that appointment. So it appears to me that this office is only interested in making money, seems to have no quality customer service . Shame shame
Business response:
When, we receive a call from a potential patient, we always accommodate their concerns or requests. In asking fees, for a unspecific procedure it is difficult to diagnose a condition over the phone and to judge the difficulty level and/or materials that would require to restore your front two teeth. My team even offered you a call back from myself at no charge as a courtesy. Time is of highest value and we want to respect ours and yours as well. We are interested in proper care. Dr. Thomas Doan
Rip off! Some of the staff and employees have been there for years, they are great but the practice a a whole has changed! It is not the Same Exceptional Dentistry that Cail built! I was going to be charged almost double and was not informed of this until less than 24 hours before the appointment I had set weeks ago and taken the am off work. I was informed that I would have to make this extra payment due to not having been in in the last 12 months of they would be violating the statutes?
Business response:
We sincerely value all comments from our patients whether positive or negative regardless of the circumstances. It is truly an unfortunate incident as it was unbeknownst to my knowledge until this negative review. Certainly, a simple misunderstanding could have been easily corrected as it would had been simple conversation with me. As an update, the person whom this reviewer refers to has left our practice shortly after this review. We will always try to make things right. Dr. Thomas Doan
Thomas T. Doan DMD has a 4.9 star rating with 82 reviews.
Thomas T. Doan DMD is closed now. It will open tomorrow at 7:30 a.m.
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