The WAYLAND

Elizabeth H 

on BBB

4 years ago

I had attempted to sign a lease with this complex in the middle of a leasing term (January 2-July 31). I was originally led to believe that this would be no problem and made it all the way through the leasing process including reviewing and signing my lease and going through the screening process. About a week after I signed my lease I got a call from the leasing office saying that they actually don't offer 6 month leases and that they were going to automatically renew me for the next leasing term (this would have committed ... read more

Kayla H 

on BBB

4 years ago

In the middle of a pandemic you would think that the safest place to be is at home. However, at 1540 place my roommates and I contacted maintenance about a leaking pipe that was causing mold to grow under the sink which they proceeded to "fix" by painting over the mold. We did not realize this until we were all suffering from headaches, mucus build up and every time we entered the kitchen we would be sneezing or coughing with no explanation as to why and no prior sickness. It was not until I opened the cabinet and smelled th... read more

J Stewart 

on BBB

4 years ago

The timbers apartment complex fraudulently combined the lease application and fall of 2020 12-month term lease in one DocuSign. They told me there was no application fee and no deposit at time of move in so I took over someone's lease. Staff in the office knowingly had me sign an additional 12 month lease without my knowledge. Then laughed at me and said that I should have read it better whenever all I was doing was a free application to see if I qualified. I fulfilled my least takeover from April 16 2020 through July 24th 2... read more

Courtney B 

on BBB

4 years ago

Overall the place is cute and my bedroom is huge, no complaints there. However, the staff is extremely unorganized and no one communicates. The day I moved in I came in to find my bedroom was filthy as well as my bathroom. My shower was clogged, the air vent in my bathroom was broken and wouldn't open, the a/c vent in my room was broken and wouldn't close, and there was no smoke detector in my bedroom. They sent someone in to clean after I had complained but I had to put a hold on moving my stuff that day. Now, I tried to fi... read more

Jose L 

on BBB

4 years ago

Dishonest people, My daughter was charged for pet damage in her apartment . Her roommates had pets, they acknowledge the damage claimed was caused by pets and arbitrarily decided to split it between all even though she never owed pets. There were also many issues with mold and bugs that took forever to be solved. The place is not bad, it just management that sucks. 

Rachel 

on BBB

4 years ago

Run. Don't walk. Run from this place. After I had been here for a while my roommate became aggressive, especially mentally and emotionally. I informed the management and they agreed to move me. It took them THREE months to find another apartment for me. Then they gave me only six hours to move my entire apartment. Then they screwed up their paperwork and tried to charge me rent for both apartments for two months. THEN they screwed up the paperwork work for my dog. They forgot to charge me pet rent for half a year and since t... read more

Christian G 

on BBB

4 years ago

****** from the office called me on 04/03/20 and asked me if I wanted to renew my lease for the apartment. I told her that I would have to let her know later and she said that's fine, just let them know at the office by April 30, 2020. Then ****** called on 04/09/20 at my job and spoke to one of my employee's after my employee told her that I was not available. ****** told the employee that she needed to know if I was going to renew my lease or not and that I needed to let them know by April 30, 2020. I called the office abo... read more

Rachel A. 

on BBB

5 years ago

The management at Arba San Marcos is very bad, they do not communicate well with their tenants and does not give notice to when they will be entering individual apartments or do not leave note that they were there when no one is in the apartment. We were not contacted about a new roommate till we came into the apartment and clean services was in the room and we had to go to the office to even confirm a new roommate, once we knew a new roommate was coming management would not give us a specific date as to when she was to come... read more

Brenda S 

on BBB

5 years ago

Do Not Rent from the Edge on Hovey - Normal IL - part of the Peak Campus Companies. My son lived there from June 2018 - MY 2019. The first week he was there - his car was stolen from their unsecured and poorly lit parking lot! We received NO help from this company at all - other than to tell us they are not responsible,. Sent emails to the tenants to "police" themselves - we ask about getting security of any kind - cameras, etc. NOTHING!! That was the start of a terrible experience. The hallways in his building were beat app... read more