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The Venue
- Apartments
- Denton, TX
About this business
Take your life to the next level at The Venue Apartments in Denton, TX, and enjoy student living tailored to your unique lifestyle. Our spacious one, two, and three bedroom student apartments offer luxurious finishes, free Internet, cable and HBO, fully equipped kitchens with stainless steel appliances, as well as an included washer and dryer. Kick back and study in our club house or play a quick pickup game with friends on our full basketball court. We are conveniently located in Denton, only minutes from UNT, TWU and direc... read more
Location details
1407 Bernard St, Denton, TX, 76201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Towing/Unnecessary Fees I give partial credit because maintenance is usually fast and friendly, but the complex is not worth the money in my opinion. I was charged $30 one time when my first payment didn’t go though and I had to switch to an alternate payment. I’m still unsure as to why I was given this charge but never was given a response. I recently had my new car towed from the complex and had to pay $286 to get it back because I wasn’t quick enough to get my new sticker. We have issues with our toilets running, sink dis... read more
Business response:
Hello! We would like to extend our thanks for you taking the time to provide us with your honest feedback. I will be sure to share your experience with our team members. We sincerely apologize that your experience was less than satisfactory. We would love to learn more about your specific situation and work towards making things right. Please reach out to me at adrian@thevenueliving.com or stop by the office at your earliest convenience.
do not rent here !!!!! I have been here since July of 2021, maintenance gets here as quick as they can but they are short staffed so it takes a couple days if not more to fix your issues. I have had several leaking and mildew/mold issues maintenance comes in to fix it and then the problems start all over again like it was never fixed. I have also gotten wrongfully towed here and it took a good while to get my money back, they messed up the amount that they were supposed to give me back twice. It’s a decent apartment just cra... read more
Business response:
Hello Alexis. Thank you for making us aware of your situation. We would like to assure you that we take your feedback very seriously. As the assistant manager, I am very disappointed to hear about your experience. We would love to speak with you further and find a resolution for this situation. Please contact me at adrian@thevenueliving.com or stop by the office at your convenience. I look forward to speaking with you.
Do not live here For my entire lease there was roaches and ants everywhere! Spent almost half my paysheck every week in bug killers. Walls are paper thin and when I moved out they charged outrageous amounts for the smallest thing! They also shut your water off with no warning and send a text with “sorry for the inconvenience”
Business response:
Hello, we would like to extend our thanks for you taking the time to provide us with your honest feedback. We would like to assure you that we take your feedback very seriously. We deeply apologize for the experience you had. We hope that the communication we've had with you recently and our resolution to the issue is satisfactory. If you have any continuing issues, please reach out to me directly at melani@thevenueliving.com
NO HOT WATER- do not live here I moved in in December of 2021 and I DO NOT HAVE HOT WATER. Management has been saying they are going to fix it but they never have. There is also a lot of crime that goes on in these apartments and the cops are always here. DON’T MOVE HERE!!
Business response:
Hello, I don't have a name for you. We appreciate the time you took to bring this encounter to our attention. We would like to assure you that we take your feedback very seriously. We deeply apologize for the experience you had. We would love to speak with you further and find a resolution for this situation. Please reach out to at 940-565-9376/melani@thevenueliving.com at your earliest convenience.
Incredible lack of help solving billing issues, tried charging us $500 a month for electricity the first couple months. Then sent final bills directly to a collections agency before giving us a chance to pay them, and when I asked for their contact info I was told to Google it. All the staff I have dealt with seem to be incompetent college students, there seems to be no “adults” running things. Not to mention the maintenance issues
Warning!!! Do NOT live here. So I've lived here for two years and usually when you live somewhere for a while, the rent goes down a bit. Nope. My rent got added on $50 extra. My first year, we had a terrible roach infestation, and mind I add my sister and I were NEVER home to eat so there was never food in the kitchen, and it took us 3 maintenance request for them to finally come out and bring Orkin. Second, there was a leak in my bathroom every time it rained and I hadn't noticed until I noticed MOLD and MILDEW growing on t... read more
Business response:
Hello, We are very disappointed to hear about your experience here. We take our property appearance and maintenance very seriously and would love to get your information so our manager can look into this further and try to remedy the situation for you. Please contact us at alisha@thevenueliving.com . Thank you.
Expensive, but good I'm lucky to have military benefits to where I don't have to pay for my 1 bedroom, but it is very expensive for what you get. The washer and dryer in unit is great, maintenance is always super helpful and quick, office staff are nice, and the grounds are kept clean. No issues with bugs, and I never hear my neighbors through the walls, but the windows don't keep out any noise from the street. The apartments are also gated; one of the reasons I specifically moved here. Also, having the UNT bus route is supe... read more
Business response:
Hello! We appreciate the time you took to leave us feedback. Your input, and the feedback from all of our residents, is vitally important to maintain our customer service. We deeply apologize for the experience at move-in. Again thank you for sharing your experience.
DO NOT COME HERE I have lived in this apartment (premium 1 bed 1 bath) for almost 7 months and I can tell you its not worth the price whatsoever. The apartment hasn’t been renivated (except for the kitchen), they don’t clean the apartments before move in, the bathrooms and electrical outlets aren’t patched up, and its overall disgusting. My front door doesn’t even close all the way when its not locked and ants are constantly being found through out the apartment. There’s also no light source in the main room and my light doe... read more
Frequently asked questions about The Venue
How is The Venue rated?
The Venue has a 3.1 star rating with 244 reviews.
When is The Venue open?
The Venue is closed now. It will open tomorrow at 9:00 a.m.
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