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The Springs of Indian Creek
- Apartments
- Carrollton, TX
About this business
Location details
2057 W Hebron Pkwy, Carrollton, TX, 75010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Beautiful place to live. I moved in a little over a month ago, and it has been just wonderful. Crystal my leasing agent went above and beyond on my move in day. She showed me where my mail box is, as well as my storage unit. She also made sure she went through my apartment with me taking note of anything that may have been overlooked. Well there was nothing to report. My new Apartment is absolutely beautiful, and near perfect. I met some of my neighbors and they are very friendly. The property itself is kept up beautifully. ... read more
Business response:
Thanks so much for the wonderful review! We're so happy to hear you're enjoying your beautiful new apartment and our community, especially Crystal's help, our friendly neighbors, pet-friendly amenities, and the quiet atmosphere. We truly appreciate your kind words about our team and are thrilled you feel so welcomed and safe here at The Springs of Indian Creek!
Management Support Property Ownership This review is not about the staff or the apartment complex itself but the property management company that oversees it. I have never written a negative review of any company until now, but my experience compels me to share this. Upon receiving my move-out report, I was shocked to see a $50 charge for a trash can we allegedly "stole." It took two weeks for the company to locate the trash can and remove the charge from the invoice. Next, I was billed $310 to repaint the entire apartment, ... read more
Business response:
Kolby, We sincerely apologize for the issues you experienced during your move-out process and the frustration this has caused. We understand your concerns regarding the trash can charges and the apartment's repainting. We are also looking into the carpet cleaning quote and the discrepancies you've highlighted. It's important to us that all charges are accurate and fair. We want to investigate these specific items and assure you that we take these matters seriously and are committed to reaching a resolution. Could you please ... read more
Awesome place to live! I've lived at The Springs of Indian Creek for about a year and a half now. The staff is amazing and do everything they can to get issues taken care of. Maintenance is always quick to take care of any service requests. As someone that lives here alone I feel safe at all times. This place is truly a hidden gem. Love it here!
Business response:
Thank you so much for your wonderful review! We're thrilled to hear you've enjoyed your time at The Springs of Indian Creek and feel safe and well-cared for. We appreciate you recognizing our staff and maintenance team!
Quiet and Well Kept I have been living at Palisades now for 8 months. So far this has been my favorite complex I have lived in. Very quiet neighborhood, great amenities and nice park right across the street. Also the apartments are well renovated before move in, and the overall up keep of the property is excellent. Great value for the price of rent.
Business response:
Thank you for sharing your positive experience! We're thrilled to hear that you're enjoying the quiet neighborhood, amenities, and well-maintained property. The Palisades in Paradise Valley Management
Ridiculous Charges Upon Move Out Hi This is very poor and bad mgmt, they handle move out very badly. They never repair the damages timely. Workmanship is very poor in terms of paint quality, cleaning etc. They will charge you upon move out without your knowledge and send you invoice to pay them. I tried explaining multiple times and provided proofs of the tickets raised, water leaks into house during rain etc they did not listened to any of it and forced me to pay the balance. Aprtment was handed off by me to them in neat co... read more
Business response:
We strive to provide an outstanding living experience, including our dedication to the highest level of maintenance and service to our residents. While we appreciate your feedback, we unfortunately are unable to locate your name as a current or past resident at Villas of Preston Creek. We highly encourage you to reach out to our Leasing office to report any complaints or issues. Thank you, Villas of Preston Creek (469) 240-5617
Poor Management If there is no star I would prefer to do that. I have been living here since march. I have roach problem. I have put in the request to do pest control on 05/30 but no one came to treat that. Office keep telling me that I am on book to do the pest control but they are behind of schedule and lot of hose to cover it. I have mention them that my kids are allergic but nothing has been done immediately. I can't risk my kids life over this.
Business response:
Hi Shirali, I apologize for any inconvenience you're experiencing. We've been working diligently to address the issue as quickly as possible. If you'd like to discuss it further, please don't hesitate to contact the leasing office at 972-491-6050. Thank you, Villas of Preston Creek Management
Worst Management!! I am writing to express my extreme dissatisfaction with the handling of my move-out process and the subsequent false charges that have been posted to my account. During our tenancy, there were originally two tenants living in the unit. Later, two additional tenants were added to the lease for a brief period of 15 days. We promptly notified the community management via email to remove the added tenants, but it appears no action was taken, and our email was never acknowledged or replied to. Upon move-out, we... read more
Business response:
Hi Aishwarya, We're sorry to hear you had a negative experience with your move-out. We understand your frustration and want to assure you that our move-out procedures and fees are designed to be fair and consistent for all residents. If you'd like to review your specific situation, please don't hesitate to contact our Account Resolution Team directly at 210-858-2402 or ARS@rentanapt.com. They would be happy to answer any questions you may have about the charges. Estates of Richardson Management
Worst place ever! This group are neglectful in the care of the property. Gates and codes never work. Try to always blame tenants for mechanical issues. Don’t collect the garbage. Over charge for crappy place. Office staff are deplorable. Do not rent here!!
Business response:
We are sorry to hear that you have not had a pleasant experience with us. Please feel free to contact the leasing office at (480) 654-4448 to further discuss any concerns. Villas On Hampton Avenue Management
Would not live here again. I lived at the Villas at Oakwell Farms for 16 months, and I would not live there again. Here are the positives and negatives: Positives: -Great maintenance staff! -Good location to Fort Sam Houston. -Amenities are decent for the price point. -The Salado Creek Greenway is close if you want to bike or run it. Negatives: -There were numerous car break-ins, mailboxes were broken into, and the gym door was left unlocked, and some guys stole all of the weights. The whole area felt a little sketchy to liv... read more
Business response:
Dear Nicole, Thank you for your review. We appreciate your feedback and are sorry to hear about your frustrations concerning your move-out. We’d be more than happy to discuss further; you can reach us at 210-829-5800. Regarding any criminal activity, we are very proactive in reducing criminal activity. We have 13 cameras on the property and a courtesy patrol service with a variable schedule. Additionally, we offer significant rewards for information regarding criminal activity and theft or damage to residents’ property. In t... read more
Frequently asked questions about The Springs of Indian Creek
How is The Springs of Indian Creek rated?
The Springs of Indian Creek has a 3.4 star rating with 214 reviews.
When is The Springs of Indian Creek open?
The Springs of Indian Creek is open now. It will close at 5:00 p.m.
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