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The Roomplace
- Furniture Stores
- Indianapolis, IN
About this business
The RoomPlace specializes in full-room furnishings for the budget-savvy and style conscious consumer. Our living room sets offer stylish leather or fabric sectionals and sofas in a variety of styles including modern, contemporary and traditional. Our bedroom sets and dining room sets are as diverse as our living room pieces--with many styles and colors to choose from, shoppers may purchase an entire room for a low price while not having to sacrifice style. We also have a wide selection of mattresses, kids furniture and home ... read more
Location details
7609 Shelby St, Indianapolis, IN, 46227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Terrible delivery been waiting 3 months for two love seats and two chest. They have delivered twice with wrong love seat. Now there telling me it will be another month
I bought dining table set of 6 chairs for $ 1200 on November 27th, 2019. The company delivered the set on December 3rd, 2019, but unfortunately the table was broken (the delivery men advised that it probably happened in transit or at the warehouse). The delivery men advised me they would have to re-order the table and deliver it again. They left the chairs and a glass top that goes with the table. After a few hours I inspected the chairs and realized that 4 of the chairs were also damaged (scratched and others with paint and... read more
Very helpful and knowledgeable associates at this location. Had a delivery issue but the managers at the store resolve it quickly. Best place to buy furniture and mattresses in Indy !
I had to purchase a sectional because of the place I recently moved in having a conventional pit that made it impossible to fit my older couch and two chairs. After checking five different companies, the Room Place was the only store that had different options for my specific need. Nick was very helpful in helping me choose the right one, not being pushy at all like some salesmen that bomb you as soon as you walk in, listening very carefully to my issue and what I was looking for. He quickly had 3 options in mind, and walked... read more
Great customer service! Quick delivery! Gave me a great deal for my first sofa on black leather recliner exactly what I wanted and I love it!
The Room Place on Washington St. in Indianapolis has a particularly great management team who is refreshingly competent. They are super knowledgable and quick to solve problems in any way they're able. As long as you listen carefully and take care of things on your end, the whole process will go smoothly.
They do not stand by their products, deliver the wrong or damaged items and offer very little in the way of resolution. I would not recommend The RoomPlace to a dog.
Business response:
Our sincere apology for any mix-up. Glad this has been resolved. If there is any outstanding concern, please don't hesitate to reach out to us. We truly appreciate your understanding. With much respect and gratitude, The RoomPlace, Customer Care
The Roomplace sells substandard products. If there is a defect the warranty company blames the manufacturer and The Roomplace says it's a warranty issue.
Business response:
Hi RJ, So very sorry to hear of your concerns and perception. I would be happy to personally review your purchase and any warranties associated with your sale. Please contact me direct at J*****@theroomplace.com. Please include the sale order number and a contact number so I can reach out after reviewing your account. Respectfully, Jasmine *****, Vice President, Customer Care
I bought a new mattress and several months later the springs began failing. They state that this is a manufacturers defect and I'm inclined to believe them. I contacted their customer service via phone and submitted all requested information by e-mail. After the initial contact, it took weeks at a time to accomplish anything. They finally sent out a technician who said we'd be contacted the following day. We did not hear back, and could not get a reply, for nearly two weeks. Finally, they said the would exchange the mattress... read more
Business response:
Hi Matt, This is absolutely not the norm. I am so very sorry. I would be to happy personally review your sale to determine what happened and see what we can learn from this as we continue to evolve in our Customer service levels. Please contact me direct at J*****@theroomplace.com. Please include the sale order number and a contact number so I can reach out after reviewing your account. Respectfully, Jasmine *****, Vice President, Customer Care
Frequently asked questions about The Roomplace
How is The Roomplace rated?
The Roomplace has a 3.3 star rating with 340 reviews.
When is The Roomplace open?
The Roomplace is closed now. It will open tomorrow at 10:00 a.m.
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