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The Roomplace
- Furniture Stores
- Indianapolis, IN
About this business
The RoomPlace specializes in full-room furnishings for the budget-savvy and style conscious consumer. Our living room sets offer stylish leather or fabric sectionals and sofas in a variety of styles including modern, contemporary and traditional. Our bedroom sets and dining room sets are as diverse as our living room pieces--with many styles and colors to choose from, shoppers may purchase an entire room for a low price while not having to sacrifice style. We also have a wide selection of mattresses, kids furniture and home ... read more
Location details
7609 Shelby St, Indianapolis, IN, 46227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
My wife and I asked for manufactures warranty repeatedly since May 15. We didnt receive any documentation when the furniture was delivered.
I bought furniture a few years ago and I was told by the sales rep ************************* if I paid $100 for the warranty and didn't use it, in the end, I would receive my money back. Whenever I talk to someone at The ********** to get help they are all rude and they send me an email saying now I have to spend $999 in order to use the $100. This is not good customer service and I see why they are going out of business because of lies and not treating customers the right way. I would never purchase anything from them again... read more
I was in the store buying a sofa its price $8457.76 the sales lady named *********************** said the sofas will be white color but they are of white color went to talk to store general manager he says they are closed to white refuses to accept never shop in any of the room place store they will never give your money back they lies to their customers be careful I will never step in the room place or neither people I ***************** this helps someone before spending any money at Room place
I purchased a sectional and i was very excited when they were finally going to deliver it. but once it came i was noticing lots of scratches on the sofa. i went to the store next day and told them i didn't want the furniture and wanted to return it. i know i would never buy anything that has no return policy, at least they didn't tell me that at the store. when i went back to the store the next day after delivery they told me that they have a no refund policy and showed me a paper i signed. but i know they added no return un... read more
Very irresponsible, very poor customer service. Have been waiting for the product for the past 7 months but they have no understanding towards my situation. They are ready to take money immediately and don't feel responsible to any committment. Will never ever buy anything from them ever in future. Supervisors don't care to call back and not available on the phone.
This has got to be the worst customer service in my life. Being overcharged for restocking fees on damaged items that their delivery team damaged. Talked to 4 different managers online since none of them get back with me when they say they will. They also never respond when I reach back out to them to follow up. Exchanged the damaged product for a cheaper product and I am not getting the credit for the full amount owed back to me. The only good experience was with the actual salesman inside the physical store. Not a single p... read more
Sales did not disclose truth about finance terms. Salesman told me this was a 60 month no interest payment plan. He told me what the payment would be. I received the first statement and it was TWICE that was told at purchase time. I went to the place of purchase to speak with the *** He tried telling me that the payment was high and would drop four dollars per month. Im 61 years old and have purchased many things on a zero interest term. Ive never heard of this. Ive purchased a lot of furniture from this store and have never... read more
We bought a sofa, loveseat, chair and a half, and ottoman from RoomPlace on Michigan Road on December 27, 2020. After purchasing the furniture we were told by the Manager, ****, that he would let us know when the furniture came in and that we wouldn't have any issues with our furniture. Several months went by and we heard nothing from them. Finally, we were give a date for delivery on March 2021. The delivery guys showed up to our house with damaged furniture. When we mentioned that the fabric was coming off the back of the ... read more
Business response:
Hello **************, our genuine apology for not meeting your expectations despite most sincere efforts. The refund checks were mailed to the address of record and you should have already received them. If not, please give us a call and we will stop pay and reissue. I left my direct extension for you on the voicemail. Look forward to hearing from you soon. Best regards, *******
I bought a table and 4 chairs from the roomplace and the chairs came with defects, I tried to see the manager. to help me with this situation and he didn't even want to see me. very unprofessional DON'T BUY FROM THIS STORE
Frequently asked questions about The Roomplace
How is The Roomplace rated?
The Roomplace has a 3.3 star rating with 340 reviews.
When is The Roomplace open?
The Roomplace is closed now. It will open tomorrow at 11:00 a.m.
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