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The Orchard
- Apartments
- Dublin, OH
About this business
Location details
5353 Wilcox Rd, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter I love the resident, it’s very quietly and peaceful, I really like the social room and leasing center, and the people are very friendly. The orchard is pet friendly 100%, because I have seen cases of lost cats and in the leasing center they send a message to the community to help him find his home.
Business response:
Thank you so much for sharing such wonderful feedback! We’re thrilled to hear you’re enjoying the peaceful atmosphere, social room, leasing center, and friendly community. We especially appreciate your kind words about the pet-friendly environment and the way our community comes together to help when a pet goes missing. We’re so happy to have you as part of The Orchard community!
Verified Renter I like the location/the lay out of the apartment. However, windows are bad and I have had major pest control problems. Like a lot of apartment complexes maintenance is on again off again depending on the maintenance people at the time of your problem. Prices keep going up and fees added. I doubt any of this different anywhere else.
Business response:
Thank you for sharing your feedback. We’re glad to hear that you’re enjoying the location and apartment layout. We also appreciate you being candid about the concerns you’ve experienced. Your feedback is valuable and will be shared with the appropriate team as we continue looking for ways to improve. If you would like to discuss your concerns further, please contact our Customer Care team at CustomerService@druckerandfalk.com.
Verified Renter Our apartment feels cozy on the inside. However there are still some problems in common area spaces and the trash. We unfortunately still don’t have washer/dryer doors.
Business response:
We’re glad your apartment feels cozy and comfortable inside. We also appreciate you sharing your concerns about the common areas and maintenance. Your feedback will be shared with our team as we work to improve the overall resident experience. Please reach out if there’s anything else we can help with.
Verified Renter The communication from office staff and whomever checks the phone voicemail and emails is lacking. I’ve left multiple messages and sent numerous emails with no response. I end up having to go into the office. The only friendly person in the office I’ve dealt with is Brielle.
Business response:
We appreciate you sharing your feedback. Communication is an important part of the resident experience, and your comments will be shared with our team as we look for ways to improve. Please feel free to stop by or contact the office directly with any outstanding questions or concerns.
Verified Renter Had a good experience maintenance is fast and quick- good neighborhood enjoy the walks with friendly ducks and geese’s sround it’s also quiet
Business response:
Thank you for sharing your feedback! We’re glad to hear you’ve had a positive experience in our community. It’s wonderful to know you appreciate the quiet atmosphere, the neighborhood, and the quick response from our maintenance team.
Verified Renter Insanely long time to get added onto an existing lease. The community is very nice with good amenities including the pool, gym, and clubhouse.
Business response:
Thank you for your feedback! We’re glad to hear you’re enjoying the community amenities and overall environment. We also appreciate your note regarding the time it took to be added to an existing lease, and we encourage you to contact our Customer Care team at CustomerService@druckerandfalk.com if you need anything from us!
Verified Renter For the amount of rent that is paid monthly vs the energy costs associated with gapped doors and 30 yr. Windows. That are literally falling out. Does not feel worth the cost of rent. Not to mention we moved into mold issues and no one has yet to have ducts cleaned…
Business response:
Thank you for taking the time to share your feedback. Maintaining the comfort and quality of our homes is very important, and we understand your frustrations. We appreciate you bringing these items to our attention and encourage you to contact our Customer Care team at CustomerService@druckerandfalk.com.
Verified Renter Kudos to Brian (maintenance) for the wonderful job he has done since arriving at the Orchard. Our maintenance requests have been addressed in a timely fashion, finished correctly and Brian always follows up to be sure his solutions are satisfactory.
Business response:
Thank you for sharing your experience! We’re glad to hear maintenance requests have been handled promptly and thoroughly, and that the follow-up and attention to detail have made such a positive impression.
Verified Renter The office staff is friendly when I have spoken with them. One suggestion for improvement in the community is regarding trash that has blown around the property. More attention needs to be paid to the pond area between the buildings because debris can be seen in the water in multiple areas. Also regarding trash pickup, more dumpsters need to be added or larger dumpsters need to be installed because they are frequently overflowing. Brian in maintenance is friendly and responsive to our work order requests. We ... read more
Business response:
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear you’ve had positive interactions with the office staff and that maintenance support has been friendly and responsive when you’ve needed assistance. We also appreciate constructive feedback, and we will use it going forward.
Frequently asked questions about The Orchard
How is The Orchard rated?
The Orchard has a 3.9 star rating with 219 reviews.
When is The Orchard open?
The Orchard is closed now. It will open at 10:00 a.m.
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