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The Monroe Apartments
- Apartments
- Glendale Heights, IL
About this business
Welcome to The Monroe, where we offer something for everyone! Our community is nestled right off of North Ave, providing easy access to I-355, Route 83, and the Metro Station. Not only does our community provide an easy commute but it allows our residents to relish in major shopping and dining experiences as we are only 15 minutes away from Oak Brook, Naperville, Schaumburg and an hour train ride from downtown Chicago! Our residents enjoy an abundance of amenities which include a 24-hour fitness center that overlooks the Gle... read more
Location details
1400 N Oakmont Dr, Glendale Heights, IL, 60139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter Maria is the best I had booked a tour for 4:30pm on Thursday, me and my partner went to The Monroe fully expecting to be booked for our tour. Turns out I didn’t finish filling out the information, both my partner and I were ready to be told to come back another day. Luckily for us Maria was able to accommodate us for a tour despite us not being on their system for an appointment. Maria was extremely helpful and extremely knowledgeable, we had come prepared with several questions and without asking Maria was a... read more
Business response:
Thank you so much for your thorough and glowing review! We're overjoyed to hear that Maria was able to assist you and provide such a positive experience during your tour. Our team believes in the importance of making each client feel welcomed and appreciated, so it's wonderful to know we delivered just that. We look forward to welcoming you both in June once your current lease ends.
Verified Renter My boyfriend and I moved here in July and loved being here since! The leasing office staff always is so kind
Business response:
We're thrilled you've had such a positive experience moving in and are enjoying your new home! It's wonderful to know that our leasing team has been able to contribute positively to your time here. The pleasure is truly ours. Thank you for your kind words! Sincerely, Your Team at The Monroe
Verified Renter Submitted an urgent request because my dryer stopped working randomly and maintenance came the very next day very promptly and had it fixed in less than an hour!! Thank you!!
Business response:
We're thrilled to hear our maintenance team was able to assist you promptly and efficiently! Thanks for your wonderful review. Sincerely, Your Monroe Team
Awful Quite literally one of the worst places to live. Dirty carpets, mold, no hot water half the time, etc. Currently have rodents living in my walls.
Ok Apartment These apartments are clean and are right near the golf course. My unit had a working fireplace and a large balcony, but I don't know if those things are standard in all the units. There is a fitness center with a jacuzzi and some pretty good equipment. Still, I thought the rent was high for the amount of floor space. I think you can find better deals.
Bad customer Service The phone numbers provided on their website never get to the on-site team. I am a prospective customer, I have scheduled a virtual tour more than 5times but it never happens. The off-site team keeps telling me someone will call or that a virtual tour has been set up but nothing happens. I have called more than 8times in regards to this issue but it hasn't been made right.
Business response:
Thank you for bringing your concerns to our attention. We are sorry to hear that you have not been able to get in touch with our team, and we would love to schedule a virtual tour with you as soon as possible. Please email us directly at themonroe@trinity-pm.com for further assistance.
Worst management I’ve ever had to deal with no one ever responds to you, if you need help or even just to ask a question you have to contact them at least 3 times to get an answer. Charged us with ridiculous fees two months after transferring to a new unit without telling us why or responding at all.
Business response:
Tara, we are disheartened to read your feedback, which does not reflect the high standards we set for our community. We have escalated your review to our Cares Team and encourage you to reach out directly at feedback@trinity-pm.com. We look forward to discussing your concerns offline and working to make things right.
They deliver the apt in unsuitable conditions We moved in and gave a month deposit plus $ 200 and the apartment with the grated and stained microwave, the super grated sink, the paint stained kitchen doors, the grated oven, a blind is missing, and they don't want to change anything.
Business response:
We appreciate you bringing your observations to our attention. It is disappointing to hear that you are unhappy with our team's response to your concerns about your kitchen appliances at move-in. We want your home to be enjoyable for you. Please connect with our Cares Team at feedback@trinity-pm.com when you have time to discuss this matter further. Thank you.
RecommendedMoved in in January and love love the place. Super clean and the neighbors are so nice. Love that is pet friendly and everyone picks up after their dog.
Business response:
Thank you for the glowing review, Anali! We're glad that you're enjoying life in our community so far, and we hope you continue to be happy here for a long time.
Frequently asked questions about The Monroe Apartments
How is The Monroe Apartments rated?
The Monroe Apartments has a 4.1 star rating with 274 reviews.
When is The Monroe Apartments open?
The Monroe Apartments is open now. It will close at 6:00 p.m.
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