The Monroe Apartments

Tessa W 

on BBB

2 years ago

I have had a terrible experience with PeakMADE and my leasing apartment **************************. I have had persistent issues which have negatively effect my job, graduate coursework, physical, and mental health. I have attempted to contact PeakMADE on multiple occasions. They have somehow been less helpful that Gateway. I expressed a multitude of concerns with official documents, statements, and images. My unit has visible black mold, water damage, broken air units, and chipped paint. The mold is in multiple kitchen cabi... read more

Marketa O 

on BBB

2 years ago

When we moved my daughter into the dorm, it was FILTHY! We were told someone would be sent to clean the sticky carpet and the dust curtains that were hanging from the vent of the ***** No one EVER arrived. The downstairs neighbor had a loud base and were complained on repeatedly. NOTHING was done. Upon moving out, we were able to secure a subleaser for the remaining two months of the lease, for which they charged a $350 charge (These are college students!) and charged the subleaser a new and higher rent, as opposed to the re... read more

CHARITY L 

on BBB

2 years ago

This review is not about the staff at the particular location that I lived at but about the morality, or lack thereof, of this management company in my last semester of university I was traveling 10+hours care-taking a dying family member, I also had lost all financial aid to help pay the rent costs. Even though I was going through this hardship and had already lived in *************** an entire year without rent payment issues. This company would not release me from the lease even with the circumstances. Showing that they g... read more

JL T 

on BBB

3 years ago

If I could give this place zero stars I would. They have horrible employees, property management, and corporate leadership. Not only is it constantly impossible to speak to anyone who can actually be of assistance, but when you do finally get the opportunity to, they're rude and unhelpful. The string of complaints I've had against my property management is endless. ************************** (***************, **), is an absolute scam. They're cheap, poor quality, and useless. All they care about is upping prices and cutting ... read more

Venkat Bhaskar R 

on BBB

3 years ago

I've been staying at aquaclub of peak campus for more than 1 month. The issues with which I started living here still persist. Not a single issue has been fixed and they expect us to pay rent on time or charge extra because we're late. But no response from them on the things they want us to fix. If I can get my deposit back. I'll just leave this place and find some better place. Very poor service. 

Mia P 

on BBB

3 years ago

DO NOT live here! Rooms were so dirty and not fixed when moving in and stains in kitchen cabinets. Told them and no one came to fix or clean. Most importantly they over charge for everything. Expect to pay extra for electric every month. Almost $20 or more a month per Roomate. To give you an example first semester there was one Roomate that didn't stay at home or was somewhere else other than the apartment. One person went over all 4 of our combined electric that is given by the edge that they said we would never go over. We... read more

Nia K 

on BBB

3 years ago

A SCAM. I moved into the edge on hovey apartments in Bloomington, IL June 2020 for a year lease that ended in May of 2021. When I moved in, the apartment that was shown in the showroom was not accurate to the apartment we were given. (Example floors and furniture was different) It was false advertising and a scam to begin with. There was mold all in the bathroom and kitchen and we had to thoroughly clean out the entire apartment before putting our stuff in. I did not even live in this apartment complex due to covid, by move ... read more

Virginia M 

on BBB

3 years ago

STAY FAR, FAR AWAY!! This entire company is a scam. In 2018, I came to see an apartment at the Riverside location, and they slipped me paperwork to sign that turned out to be a lease. This is absolutely fraud. Now they're saying I owe them a years' worth of rent for an apartment I never even stepped foot in, and have reported me to a collections agency. I didn't even know about any of this until I checked my credit report until late 2020. I never got any keys, never got billed, and never stepped foot back onto their property... read more

Abigail H 

on BBB

3 years ago

This rent company is absolute trash and takes advantage of young adults. I lived there this past school year 2020-2021 and not only did they nickel and dime me for every tiny little thing, but they also sent an outrageous damage report recently, claiming I damaged many items in my room with no proof of actual damage. I let the fact that they overcharged me twice for a heat/air bill because I felt as if the person I was talking to had no idea what they were talking about, even though I had tangible proof that I paid the bill,... read more