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The Jax Apartments
- Apartments
- San Antonio, TX
About this business
Welcome to The Jax Apartments, we are under new ownership and management, and inspiring changes are ahead. We provide residents with beautifully renovated 1, 2, and 3-bedroom apartment homes in San Antonio, Texas. The Jax Apartments is conveniently located minutes away from the best retail, dining, and entertainment at Huebner Oaks Shopping Center and The Shops at La Cantera. We are nearby USAA Headquarters and The South Texas Medical Center making it the ideal place to live for working professionals. Additionally, The Jax A... read more
Location details
12222 Vance Jackson Rd, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Do not rent here!! Dont be fooled! You will see from the reviews tenants who have issues are conistent across the board with the things they are saying. Sadly, the responses from "managment" are also consistent in that they pretend they arent aware of issues or want to speak to you by calling them. Funny thing abt that is they dont answer the phone! LOL! MANAGEMENT could care less about the issues you bring to attention! They act like they do just to make you go away BUT, You will actually have to call them constantly about ... read more
Great Complex. Chill Staff, This is a real honest review from a current tenant and business owner myself. First let me start off by saying I've lived here since Sept 2018, the move in process was fast and easy. Beatrice was my leasing agent, she was very knowledgeable.professional and personable when it came to leasing, Even know when i go in for something, Beatrice is there. she knows me, and makes me feel like family. if she is not there, Esteban helps me, Jeralyn or the property manager Vanessa! Who is a godsend these day... read more
Business response:
Hello, thank you so much for taking the time to give us a review and for your extremely kind words. We strive to provide an exceptional living experience for our community members and we are so thrilled to hear that you can see this firsthand. Should you ever need anything from your Jax team, please do not hesitate to reach out to us by calling (210) 641-5588 or by stopping by the leasing office. Thank you again for your time and please have a great day!
Office personal This place used to be nice when I moved in. The old office staff used to care about their tenants. I used to be able to have an issue and get it solved at least within a week. It's been over two months for one issue and over nine months for another and for months for another, I feel like a broken record. If I was late on my rent I would get that note saying I'm late by day three. It's amazing they can come to my house for that but not to fix things. I've never been late. They used to make sure everyone got th... read more
Business response:
We want all of our community members to be happy and proud to call The Jax their home and we are so sorry to hear that we failed you here. We would like to speak to you in person or over the phone. This way we can discuss your concerns in detail and work towards a solution. This review came in anonymously, so we are not able to reach out to you directly. We encourage you to please stop by the leasing office or reach out to us by calling (210) 641-5588. Thank you for taking the time to reach out to us and we hope to hear from... read more
BEWARE!!!! RUN AWAY from this place!!!! Managers and all office staff DO NOT CARE! They don't help at all when other tenants disturb the peace of the good tenants. Office staff lies nothing gets done. Don't believe replies from manager here they are false. There are drug dealers, police are here answering disturbances. Robberies, loud parties, shootings. Trash everywhere. Only good ones are maintenance, who have just about all quit. All office needs to be replaced.
Business response:
We are very sorry that you feel this way. We want all of our community members to be comfortable and proud to call The Jax their home. You are mentioning items here that have not occurred or been reported to us. This confuses us and we want to make sure you have the correct community. If so, we would like to speak to you in person or over the phone. This way we can get the full details of your concerns, research them, and work towards a solution. This review came in anonymously, so we have no way of reaching out to you. We e... read more
apartment complex Great environment ,. Since I moved in ,. Great staff, love the pool and gym...great upgraded apts as well...the maintenance people get it done quick and accurately thanks to the staff that put it orders in as quickly as possible.
Business response:
Thank you so much for your kind words and for taking the time to give us your feedback. We truly appreciate hearing from our community members. Should you ever need anything at all from us, please do not hesitate to reach out by calling (210) 641-5588 or by stopping by the leasing office. Thank you again and have a great evening.
Tenant Very happy with the renovations , Maintenance always on POINT !! Management always there to help when in need . I have been living at the Jax for 6 months and maintenance always followed up when I had a problem. Sal supervisor help me change my light bulbs one day . very nice young guy . thank you . very happy with the staff . they even had a party for us !!
Business response:
Thank you so much for taking the time to send us your feedback. We strive for excellent customer service at The Jax and we are so happy to hear that you can see this firsthand. Should you ever need anything at all, please do not hesitate to reach out to us by calling or stopping by the leasing office. Thank you again for your kind words and have a wonderful night!
Regaining Trust I've had so many issues in the past months with previous management however Jax seemed to have cleaned house and are doing their best to reverse the mess that was left behind. The apartments are actually quite cute but I'm more impressed with the changed in how things are run and their attitude toward their tenants. That makes a world of difference.
Business response:
Thank you so much for your kind words and feedback. We are working hard to make sure our community member's know we put them first and are so happy that you are seeing this first hand. Please know we are here for you should you need anything at all. Feel free to stop by the leasing office or call us at (210) 641-5588. Thank you again for your feedback and have a wonderful day!
Worst I have been living in the jax apartment for a year now they have renovated the apartment because of the management change after that the apartment has become still worse. Indirectly they have been charging for the utilities and many more the increase in the rent. today s words will be not be true the next day. if we ask they are saying to move out the manger lady. They way they treat after moving in is really worse and never turn up for any maintenance request that easily. So this not the option.
Business response:
We are so sorry this has been your experience and that you are not happy. Since taking over the property, we have made some major renovations and improvements to both the exterior and interior of the community. We do have a new manager and office team in place as well. As a company, we strive for excellent customer service and transparency. We would love the chance to sit down and speak to you or speak over the phone, whichever is more convenient for you? This way we can get to the bottom of your specific issues and come to ... read more
The Jax We have lived here for 10 years, Very happy with the new renovations. The maintance staff are very nice work very hard The whole staff are very nice and helpful Betty and Judy Lewin Apt 515
Business response:
Thank you so much for your feedback. We strive for excellent customer service and a wonderful experience for our community members. We are so pleased that you are happy to call The Jax home and we are thrilled to have you. Thank you for being such a long term member of our community and should you ever need assistance or have questions in the future, please do not hesitate to reach out to us at (210) 641-5588. Have a wonderful day!
Frequently asked questions about The Jax Apartments
How is The Jax Apartments rated?
The Jax Apartments has a 3.5 star rating with 738 reviews.
When is The Jax Apartments open?
The Jax Apartments is closed now. It will open tomorrow at 10:00 a.m.
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