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The Gem Lab

4.9

About this business

Location details

4098 W Henrietta Rd, Brighton, NY, 14623, United States

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WeekdayScheduleStatus
MonClosed
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 5:00 p.m.
Thu10:00 a.m. to 5:00 p.m.
Fri10:00 a.m. to 5:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
SunClosed
4.996 reviews
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Jane Dever's profile image
Jane Dever 
recommend  Recommended
5 years ago

Absolutely the most beautiful jewelry anywhere locally. Plus the staff is very knowledgeable and helpful. Want something made special? The craftsmen are excellent. Need your jewelry polished? They do it perfectly in about 10 mins - no having to go back for your pieces. They buy estate items as well. And they are huge supporters of The Pluta Cancer Center & have been for many years. 10 🌟s out of 10. I love the Gem Lab 

Angela Nagel's profile image
Angela Nagel 
recommend  Recommended
5 years ago

Wonderful customer service. 

Patti Clark's profile image
Patti Clark 
recommend  Recommended
5 years ago

Great customer service, fair prices and beautiful work. 

Ashley Whiteside's profile image
Ashley Whiteside 
recommend  Recommended
5 years ago

The friendly staff and amazing jewelry 

Carolyn Parisi Buckland Sutter's profile image
Carolyn Parisi Buckland Sutter 
recommend  Recommended
5 years ago

Each time I have brought pieces in for repair the work they have done is exceptional. My most recent experience was replacing the basket for my diamond after 11 years. When I picked it up yesterday. WOW I was so pleased!! I recommend Gem Lab to anyone looking for an honest , skillful jeweler. It is a very personal experience and I learned a lot about how to protect and care for my ring . And thank you Kathy for your assistance and patience helping me pick out a lovely necklace. 

Maura La Due's profile image
Maura La Due 
recommend  Recommended
5 years ago

All of our (speaking for my husband as well!) experiences at Gem Lab have been a pleasure. The service is prompt, the workmanship professional, and the jewelry exquisite 

Elaine Mangione's profile image
Elaine Mangione 
recommend  Recommended
5 years ago

Paul & Staff really make a difference with personalized service. They get to know your style & the finished product is always a reflection of care, craftsmanship & most of all customer satisfaction. 

Anne Catera's profile image
Anne Catera 
recommend  Recommended
5 years ago

Took the time so show me my options. Were very patient, welcoming and reasonably priced. I feel I’ve found a jeweler I can trust! 

Trish Taramasco's profile image
Trish Taramasco 
recommend  Recommended
5 years ago

The staff is excellant and do all they can to make your visit feel like they are your personal shopper.The designers are artists and will create your vision. I had my diamond and wedding band redesigned because of arthritis and the new ring make me feel so wonderful. James was a joy to work with. 

Frequently asked questions about The Gem Lab

How is The Gem Lab rated?

The Gem Lab has a 4.9 star rating with 96 reviews. 

When is The Gem Lab open?

The Gem Lab is closed now. It will open at 10:00 a.m. 

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