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The Gem Lab

4.9

About this business

Location details

4098 W Henrietta Rd, Brighton, NY, 14623, United States

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WeekdayScheduleStatus
MonClosed
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 5:00 p.m.
Thu10:00 a.m. to 5:00 p.m.
Fri10:00 a.m. to 5:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
SunClosed
4.996 reviews
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Nicole Marie Stambach's profile image
Nicole Marie Stambach 
9 years ago
Debbie Hill Barnhardt's profile image
Debbie Hill Barnhardt 
9 years ago
Courtney Galletti's profile image
Courtney Galletti 
9 years ago

Absolute perfect customer service! Amazing people and great quality of jewelry! Thank you for being a part of our engagement today!! :) 

Christinaluis Vega's profile image
Christinaluis Vega 
9 years ago
Joanne Christine Vitalone's profile image
Joanne Christine Vitalone 
9 years ago

I have been a customer of Gem Lab for many years. Recently my marriage ended and I no longer wanted to wear the rings I had acquired over the years because they were a reminder of what I had lost. Paul took the time to meet with me and suggested I create a new ring out of all the old ones. The result was amazing! Thank you to Paul and your incredible staff for creating a ring that truly represents me!! Out with the old and in with the new! 

Marcene Bement Hotchkiss's profile image
Marcene Bement Hotchkiss 
10 years ago

I had another great experience at The Gem Lab. Paul is a creative genius and a pleasure to customize with. I have purchased several pieces since 1996. My Father & Mother have as well. I have recommended a handful of friends & family. Thank you. I love our recent purchases. 

Ladesha Patton's profile image
Ladesha Patton 
10 years ago
Jessica Wagner's profile image
Jessica Wagner 
10 years ago

The Gem Lab is amazing. My fiance got my ring a few months ago and I went in to get it sized. The ladies all remembered him and his story of how he was going to propose....they remembered every detail that he told them. It is truly an amazing experience and makes this part of the planning fun and exciting. 

Vicki M.'s profile image
Vicki M. 
10 years ago

My husband and I recently went to the Gem Lab on a recommendation from my brother in law and sister whom have been going to see Paul over several years. They suggested we meet with Paul and tell him what we were looking for and our price range. We made an appointment with Paul and told him we just celebrated our 25th wedding anniversary and wanted a ring that was unique to us,something that I can't go to the mall and see there. After an hour and half speaking with Paul and listening to him explain every aspect and fine detai... read more

Frequently asked questions about The Gem Lab

How is The Gem Lab rated?

The Gem Lab has a 4.9 star rating with 96 reviews. 

When is The Gem Lab open?

The Gem Lab is closed now. It will open at 10:00 a.m. 

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