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The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
********************* and his team ********* ******) went above and beyond in helping my wife and I navigate the loan process. They were great to work with and simplified the process to the extent possible. We locked in the best possible rate and closed on schedule! I would highly recommend FTSB's services to my friends and family.
My Loan Officer was very patient and thorough with his guidance and leadership throughout this lending process. He answered my questions and never made me feel rushed to understand. I'm thankful that he kept me updated on each step and for further explaining next steps. My Loan Officer was always prompt with returning calls, text - as well as answering emails. In addition, my interaction with all other staff members assisting with the loan process was too - for sure - indeed pleasant.
****** was amazing in every sense of the word. She went above and beyond multiple times to make our loan processes exceedingly easy. She would answer our phone call no matter what time it was. Will absolutely recommend her.
My wife had a brief discussion with ***********************, a mortgage banker, NMLS#*******. While on the phone, they discussed various topics regarding mortgage refinancing as well as investment possibilities for our immediate family. Once I returned home, my wife and I discussed the topics that were covered during their conversation and she showed me a spread sheet that ************** had emailed to her. I noticed there was very detailed information of mine on his spreadsheet, so I contacted the credit bureau. He pulled m... read more
Business response:
Hi Cullen, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details you'd like to share on your experience please email us directly at ********************************************* Thank you,Customer Support
The Federal Savings Bank made the entire loan process smooth and easy to understand. It was a great experience. Everyone was incredibly helpful and explained everything to me in great detail so I always knew what was going on. I would recommend the Federal Savings Bank to anyone looking for a loan.
Superior in all aspects. Clearly five stars. A person cannot go wrong with *********************.
We had a great experience from beginning to end with The Federal Savings Bank. You will too!
Great working with the Federal Savings Bank.....very smooth and quick!
I started a refinance with **** His number is no longer is service. I have left messages with bank. No return call. Very upsetting that I trusted these people with my information.
Business response:
Hi ****,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details you'd like to share on your experience please email us directly at ********************************************* Thank you,Customer Support
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open on Monday at 8:30 a.m.
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