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The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to get my home refinance with them for a little over two months now, the person I was working with went on medical leave so I completely understood but would never give me another person to follow up with only would tell me he would have somebody reach out here it is over a month with no word on our refinance and I cannot get anybody to call me back email me back nothing. I spent over $600 to get my house appraised which feels like for nothing, at this point I would never recommend these people to anyone e... read more
Business response:
Hi Alesha,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details you'd like to share on your experience please email us directly at ********************************************* Thank you,Customer Support
*** was very helpful, easy to communicate with and was always available. It made my first refinance very comfortable.
The company is A rated with me, *********************** was my lender spokesman and did an outstanding job from beginning to end ! Any problems he took care of immediately ! ***** .
I have no idea how they maintain an A+ rating, nor do I understand why the Federal Government or VA recommends them. They make an atrocious amount of money for doing paperwork! They HAVE NO check list. It took them 6 weeks to get my property, that I already own refinanced. I really, really, really wish the VA would stop recommending them. It literally cost me 27% of what I pulled out in equity, for them to take their time to get me done! Worst financial institution that I have ever worked with.
Business response:
Hi ******, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details you'd like to share on your experience, including the name of your mortgage banker, please email us directly at ********************************************* Thank you,Customer Support
Thank you ***************************** for your non-stop help from the beginning to the end! Your professionalism, friendliness, quick response time and consistent care to get the job done as smooth as possible, made the experience a most wonderful one! I am so so grateful!
Great service! They were knowledgeable and did great job from start to finish! I would highly recommend them.
****** and ******* M The team that I worked with from beginning to end was superior to any other mortgage company that we worked with over the years of obtaining mortgages. The professionalism, knowledge, understanding, and superior customer support was exemplary. All emails were always answered within 24 hours, phone calls quickly returned. I can't say enough positive things about ******* and Mikaila. Thank you for your exceptional service. I would highly recommend them.
I really liked working with *** and everything worked out good.
Excellent service from start to finish. I'm just amazed at how simple they made it seem to me. I've used them twice within 3 years and I'd do it again.. Thank you
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open on Monday at 8:30 a.m.
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