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The Federal Savings Bank
- Finance
- Selbyville, DE
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
38017 Fenwick Shoals Blvd #2, Selbyville, DE, 19975, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The experience we had with our first home purchase was outstanding. Prompt communication, high expertise and a smooth process.
***************************** was extremely helpful. We especially appreciated his professionalism, friendly demeanor and caring nature. Though there were other competitive offers out there, we ultimately decided on FSB because of ********** customer service!Regarding a negative posted comment below about not knowing xyz, they should read the documents provided to them. Also, they should educate themselves on refinancing before pursuing one. All terms of a loan are known at the time of closing. ******** was very educational ... read more
****** showed that he cared about us and went the extra mile to help us.
I was contacted by *********************, the Vise President of the ******* branch about a Refinance. worked with him for severalweeks he Kept promising it was going through, Told me not worry about my payments on all my bills Becuase he was paying everything off. I had everything he and the UW's wanted then was told some story and he could not do it, now all my bills are late, credit is shot, all because he makes promises he cant keep. this Bank is not good and can not keep the promises it makes
Business response:
Hi ******,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details you'd like to share on your experience please email us directly at ********************************************* Thank you,Customer Support
**** and the team were great to get us through the refi process and we were able to accomplish our goal. I was a little surprised at how much is charged for the VA loan fee so be sure to ask. It is a percentage of the value of the loan.
Condescending explanations of refinance transactions peppered with misinformation of actual monthly costs. Stop taking advantage of VA Loan holders with your less than transparent business practices. Zero stars.
Business response:
Hi ******,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. Could you please share the name of your mortgage banker and any other additional details you'd like to share on your experience via an email to ********************************************* Thank you,Customer Support
The Mortgage Banker I worked with was a true professional who I'd surely recommend to whoever was in need of their services. This process could not have been any smoother. Maybe 30 days from start to finish for a VA-Refi? Not too shabby!
Wish I could give Zero stars-Federal Savings doesn't deserve any!! These people are Liars, ******************** Not one thing they told us was true!! We were told the loan would be funded before the 1st of May-NOT; that Federal Savings carry their own paper on loans & very rarely if never sell/transfer loans-NOT (got notice today our loan has been transfer before the 1st payment is even due); told refinancing was a better option than 2nd or HELOC-NOT (now we are stuck with a $4000 payment for 30 years on a retirement income)... read more
Business response:
Hi *********, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details you'd like to share on your experience, including the name of your mortgage banker, please email us directly at ********************************************* Thank you,Customer Support
I only wish I had found The Federal Savings Bank (TFSB) earlier. In the last 13 years, I've purchased two homes and refinanced with another veteran-focused mortgage company twice. I never shopped. When I started a refinance with TFSB, I felt I should give the second mortgage company an opportunity to compete. When they were shown the terms that TFSB could offer, the essentially stated that they could not compete. Not only did TFSB, offer a great rate, but Mr. ************************* and his team communicated quickly, were ... read more
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 616 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open on Monday at 8:30 a.m.
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