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The Federal Savings Bank
- Finance
- Bronx, NY
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
961 Morris Park Ave, Bronx, NY, 10462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great company. Has done several of our loans. ***************************** is awesome. Highly recommend him.
10 out of 10 would do business with them again
Poor customer service/relationship. Did not follow up after receiving requested documents. Could not remember the process of the loan. He asked to find a particular kind of home and when found there was no reply. The homes I picked ended up being bought by someone else due to prolonged feedback. It would have been better if he told me I was not approved for me to move on. He also claims some documents I sent were not received. It took almost a year with zero results.
Business response:
Hello - We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. Can you please share some additional details on your experience including the name of your mortgage banker via an email to us at ********************************************* Thank you,Customer Support
Ask to work with ******************* ! You will not regret it. He is very knowledgeable and patient with new homebuyers. Very pleased with his work.
Everything went so smooth. It seemed like it was to good to be true. I have nothing but high praise for the way this was handled. Thank you so much!!!!
The Federal Savings Bank loan process was a world-class ordeal completed with hometown treatment. We are very happy customers!
Excellent ***************** The very best we have ever experienced! Not to mention the easiest mortgage transaction and our Banker ****************** exceeded every expectation and closed much sooner than expected! Thank you from the English Family!
This is my third mortgage in my life. By far this experience has been the best. I felt like any questions and concerns I had were not judged and answer truthfully and straightforward. ****** was available anytime I had a question and responded within a fast timely manner. He walked me thru paperwork and had incredible patience with me. I feel as tho I was his only client thru this time. He ability to make a client feel that way is truly a gift and much needed talent in this world of business today. I will definitely do busin... read more
My experience was outstanding!! The professionalism, knowledge, efficiency, and care of my needs was remarkable!!!
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 615 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is open now. It will close at 5:30 p.m.
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