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The Federal Savings Bank
- Finance
- Bronx, NY
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
961 Morris Park Ave, Bronx, NY, 10462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service they gave us was excellent. Our banker was patient, and knowledgeable about the process. I would definitely do business with them again.
My experience with ******* was AWESOME! We started a plan years ago and I was finally able to close on my first home. I will also like to give thanks to Operations for making me close in time.
I do not recommend this bank to anyone. They have had my paperwork for a month and a half. Charged me 219 dollars just so it can go to underwriting it took underwriting about 3 weeks to respond only to give me a conditional approval with more documents to be turned in. All was turned in then they wanted me to call some company ******to confirm my mortgage with my mortgage company on the phone which I did. Then they said they need to send my mortgage company a mortgage payment history affidavit which they had already. My mort... read more
Business response:
Hi ****,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details on your experience you'd like to share including the name of your mortgage banker, please email us at ********************************************* Thank you,Customer Support
I tried to refinance with this bank and they charged me $495 for an appraisal that wasnt done due to the lender just outright assuming my property wouldnt appraise for what he thinks. So they refunded only ****** claiming they charged me for under writing fees. How the h*** it made it to underwriting when we didnt even get an appraisal is beyond me. No one is trying to refund the rest of my money. Why do I have to pay for something that was never disclosed would be a fee?? I never signed anything stating I would have to pay ... read more
Business response:
Hi *******,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details on your experience including the name of your mortgage banker you'd like to share, please email us at ********************************************* Thank you,Customer Support
************************* is absolutely outstanding! This is my second experience working with **** and his loan team. He is responsive and helpful at every step of the loan process. He moved my loan along at a brisk but smooth pace. I will likely finance **************** with **** because of his outstanding excellence and above and beyond customer service.
I cannot say enough about **************************** is extremely knowledgeable and really has her finger on the pulse of the market. It didn't take long to see that she had listened to my needs and concerns and had my best interest as her priority, This allowed me to relax and focus on other things. I honestly thought good customer service, keeping your word and over all making the customer feel appreciated, well i thought they were a thing of the past. Those great qualities are alive and well in ******* with ****. Trust ... read more
The customer service is phenomenal. Our mortgage *********************** was able to answer all questions and was always available via cell, ************* Even after hours. I cannot place a value on this type of customer service.
*****'s attention to detail, knowledge and communication was great throughout the process. Very thankful and look forward to doing the next deal together. Highly Recommend.
Will do business with Federal Bank again no doubt about that
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 615 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is open now. It will close at 5:30 p.m.
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