The Federal Savings Bank

Whitney G 

on BBB

4 years ago

I am currently in the process of building the bank can’t seem to get their crap together and do their job! Delays incurred and additional costs because they can’t seem to do their job in a timely manner! I do NOT recommend!!! 

david b 

on BBB

4 years ago

I went to these guys for a refinance for my house the loan guy was very knowledgeable and sold himself very well. Our first option was a cashout mortgage after an appraisal unfortunately our house did not appraise (not the companies fault) so we went with option B streamline. Here was my main concern. being a first time refinance i did not know any of the steps nor did they explain anything well at all. I was told that my credit that was originally pulled was good for 120 days turns out that was a lie. I asked is there anyth... read more

Gia D 

on BBB

4 years ago

Cheyenne is absolutely incredible, she is my top lender referral source for my real estate transactions. One thing that sets Cheyenne aside from any other lender that I have worked within 14 years are her impeccable communication skills. Cheyenne not only seeks out the best strategy in order to get the best loan terms for her clients, but she does it with clear proficiency throughout the whole process. As an agent myself, I am always thoroughly impressed with her, and that is why I continue to give her referrals. Having Chey... read more

Carol B 

on BBB

4 years ago

Steve *******provided me the best real estate transaction I have ever had. He gets a 13 on a scale of 1-10 

David S 

on BBB

4 years ago

I recommend to every person I know that is considering refinancing or buying a house to use Isaac Shalom as their mortgage banker. We used Isaac when we first bought our house and when we refinanced the first time. Isaac made us feel like we were the most important client we had. He is extremely knowledgable, professional, and excellent at his job and explaining the process to a layperson like me. I told him we were considering refinancing if it hit a specific rate. Isaac checked the rates every single week for us and called... read more

Ivana F 

on BBB

4 years ago

Mike ****** and his team were great to work with! Mike is easy to speak to and he simplified the verbiage and process for us. He was readily available via email, phone and text. His support team was prompt and the day of our closing, the Notary was great. Due to COVID19, we signed all paperwork outside on our deck and she was extra careful and great to work with. 

Brad D 

on BBB

4 years ago

Andrew was outstanding to work with; knowledgeable, very helpful, patient and efficient. On a human level he is one of the most kind and thoughtful persons I have ever done business with. His word is his promise. When he said he would do something or get back to you, he did. Andrew was also fun to work with and you felt like you knew him. I hope to chat with him once and a while in the future! My wife and I are so lucky Andrew answered the phone when we initially called The Federal Savings Bank. I highly recommend him to you... read more

RENATO A 

on BBB

4 years ago

nothing short of Amazing. they're communicate very well, even after their office hours, very prompt service. i think sometimes Ingrid does not sleep. When I call or text, she makes sure to reply back with answer or explanation. And I believe we got a perfect deal for us. 

Brandee Ritsema 

on BBB

4 years ago

I paid $494.00 for an appraisal and after it was finished, the loan changed because of greedy closing costs! I was unhappy and no longer decided to go through federal savings bank and went with a more transparent company that ended up giving me more than federal savings bank! Well they refused to give me a copy of my appraisal I paid for and made me pay $92.50 almost 60 days later? I was never billed for any balance owed! They refused to release my appraisal to the new company and we’re VILE to deal with and have zero respec... read more