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The Federal Savings Bank
- Finance
- Bronx, NY
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership.
Location details
961 Morris Park Ave, Bronx, NY, 10462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Started a VA Streamline Loan May of 2020, via the Brentwood TN branch. The first TFSB employee would not return calls or texts. The bank was slow, extremely poor communication. TFSB employee was abruptly removed and a VP took over in August. We were finally able to close however, the TFSB was unable to distinguish between a divorced wife and a married wife, even with all the supplied documents. TFSB provided another closing date and a representative never showed. The closing was never scheduled. The client (myself) was never... read more
Seamless from start to finish. I would definitely recommend. Javier was nothing but great
Horriable customer service 1hour and 20mins on phone spoke to 2 people couldnt figure out why my payment was rejected
Business response:
Hi Chris, We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have additional details to share on your experience please email us directly at customersupport@thefederalsavingsbank.com Thank you, Customer Support
They made the process smooth and simple. Thank you again.
Louis did an amazing job with the mortgage. He made sure everything went smoothly, with no surprises. Always available to give answers to our many questions, he made sure the process was efficient and painless. I highly recommend using him and the Federal Savings Bank.
David was always great at getting back to us no matter how busy he was. He helped us find workarounds for every obstacle we encountered. Haider also did a fantastic job with contact and organization. Both of them made it a fairly easy process and made sure we understood what was happening at every step. 10/10 experience. Veteran friendly, with employees even currently serving in our military.
Great mortgage rate and excellent communication with banker. Would highly recommend!
Wonderful experience with Christy ****- Transaction was smooth from start to finish-communication was constant. Christy ‘s customer service skill are incredible and I will work with her again in the future!
Preston ******* is an exceptionally well qualified mortgage banker with an exceptional (professional and personable) communication style. I've closed on 4 mortgage loans in the last eight years - Preston gets a 10/10 rating, while none of the other three bankers could rate better than 5/10 - truthfully. Because of my financial education and CPA licensing, I can readily tell when I am dealing with a financially savvy, experienced, and qualified mortgage banker versus a "form filler" and script reader. Preston is a true profes... read more
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.5 star rating with 615 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is open now. It will close at 5:30 p.m.
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