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The Cosmetics Company Store
- Beauty
- Washington, PA
About this business
Known as “Beauty’s best kept secret”, The Cosmetics Company Store is all about providing high-quality cosmetics at hard-to-resist price points. As part of the Estee Lauder Companies, The Cosmetics Company Store carries a wide variety of premium skincare, makeup, haircare, and most-loved fragrances. Some of the prestigious brands that can be found at The Cosmetics Company Stores include Estee Lauder, Clinique, M.A.C. , Bumble and Bumble, Glamglow and Origins, among many others. We create beauty that works fo... read more
Location details
2200 Tanger Blvd #910, Washington, PA, 15301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Perhaps the most appalling customer service experience I have ever had. To start, the phone line to call in for MAC Cosmetics does not provide options that are helpful and it is really hard to speak to someone live. I have wasted HOURS of my time over the course of the last 2+ weeks trying to get a resolution to an issue. Something horrible happened to me as a direct result of being lied to by not one but two different customer service agents. When I got in touch in to rectify the problem, instead of helping me I was actuall... read more
Horrible customer service. I placed an order and later that day tried to add to my order. Agent said to cancel the order and reassured me it wasnt shipped. Two days later I received notification that it was shipped and I was charged. A week later I didnt receive my order. I checked the tracking and it was sent back to sender. Meanwhile they have charged me and never sent me the product. I called again and the agent said she would submit a request for credit that would take another **** days for refund. I talked to a supervis... read more
In exchange for an astronomically high tuition, Aveda Institute provides you with a hostile learning environment. They are one of the only hair schools around the ********* area that issues financial aid, so no matter how they treat their students, they'll still get paid. I would encourage you to look elsewhere for a hair school to attend.
Terrible customer service of ***********************************************. I connected 3 customer representatives to cancel order on the same time I place order. they all said the order is cancelled but I still receive it. One of them said'Its just a system error. You will not receive the product. If ever you will receive it just feel free to contact us again." When I receive the product and connect them, they just tell me how to return it. It seems no one care about customer's time and feeling. Really disappoint.
Business response:
We are sorry to learn of this customer's experience and would be happy to assist. We invite the customer to contact us directly so that we may issue a credit for the order.
Placed an online order on a Wednesday when I received confirmation of order I saw the wrong delivery address even though I previously changes. I called immediately within 15 minutes of making order the representative said she could not change address and would have to cancel order and I would have to reorder so I did reorder with faith that the previous order was canceled. After waiting 2 days and no confirmation e mail of the cancelation I called back spoke with another representative of the situation and did not provide an... read more
Business response:
We can confirm that this customer reached out to us via chat on November 30, 2021 and was provided resolution in the form of a credit for the original order.
Horrible Estee Lauder online experience. Nothing available for the rewards redeem, so I have to contact the **************** to get my points redeemed. I was offered one option to redeem my points, however nothing happened after 5 days. So I have to contact them again today.The first call justed hang up without any sign.The second call, I got a chance to speak with someone, then got disconnected before I can ask for help.The third call, after I spend time to explain the situation, she said she needs to talk to her manager, t... read more
Business response:
We are sorry to learn of this consumers experience, and we regret any disappointment regarding our E-List loyalty redemption product offerings. As stated in our ******************* offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. Additionally, we reserve the right to change Program benefits, how you earn points and reach each Program tier and how we evaluate and reward your eligible purchases and/or other Program activity. We can confirm that we sent this con... read more
My sister has difficulty with a debilitating neurological disorder and does not always buy things with care or thought for her budget. I help her with many returns from many companies. She has some discretionary funds, and she can't get out at all: shopping on-line is fun for her. She bought some items from **** recently. A small item, and in a separate purchase, another item for half a million dollars. Just kididng, not half a mil, but a lot of money she can't afford to spend on cream. While the customer service representat... read more
Business response:
We have been in touch with this consumer, confirming that the order placed on 9/3 was submitted using the same email address that was provided for previous orders, and that subsequent order-related communications would have been sent to that same email address on file. We relayed that oftentimes, order-related communications are incorrectly identified as SPAM by the email service provider. We also confirmed that packing slips and return labels are not included in online orders in an effort to reduce waste.
I placed an order for their Spring Mystery Box on Too Faced U.S. website to be shipped to ******. There was a glitch in their system which showed a $28 lower price. I was pleasantly surprised that they confirmed order and shipped it thinking that they would honour the lower price in good faith. I was able to track the order to ********* **** and then not able to track further. After 3+ weeks and several misleading emails from customer service I discovered that my order would be shipped back to ********** and would be refunde... read more
I placed an order with too faced on March 15, 2021. I received an email saying that the order had shipped on March 17, 2021. It is now almost June and I have not received it. I emailed them and they never responded. I tried resolving online and it was impossible to get help. This is probably the worst online experience I have ever had. I thought that they would be trustworthy due to the fact that they are a major company, but apparently this issue is common.
Frequently asked questions about The Cosmetics Company Store
How is The Cosmetics Company Store rated?
The Cosmetics Company Store has a 2.8 star rating with 74 reviews.
When is The Cosmetics Company Store open?
The Cosmetics Company Store is open now. It will close at 8:00 p.m.
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