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The Carling On Frankford
- Apartments
- Carrollton, TX
About this business
Location details
1811 Frankford Rd E, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The structure is old. If you occupy a DS unit, you'll hear practically EVERYTHING from the unit directly above. It's very noisy and quite the unsettling experience.
Business response:
Hi Vicente Butler, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your home. We would like to work towards a resolution, so if you are willing, please reach out to us at (904) 269-3007 to discuss this further.
They need to get it together. I submitted several maintenance requests in the beginning of July and nothing has gotten fixed. It’s the end of August now. They literally do not care. It’s sad y’all. I’ve given them the benefit of the doubt for a very long time now. Haven’t been wanting to do this since it’s petty to blast people in public like this but the truth is the truth. Fix my electrical outlets, my dishwasher, my drawer in the restroom, the toilet, the bug problem, everything. Stop lying saying you’re going to fix stuf... read more
Business response:
Thank you for providing us with your feedback, AJ. We are always open to suggestions from our residents, and it sounds as though you have some concerns with maintenance. We apologize if you have had any repair and upkeep issues with your home. Would you mind contacting us directly at carlingfrankford@alapts.com with more details about your pending service requests? We look forward to addressing these concerns and elevating your comfort and satisfaction!
Living here for the past 9 months out of 3 years has been soo horrible since there was a change of staff. Jaleassa Henry and Shunica Walter have zero sense of customer service. My keyfab which I've been using for 3 years has split in half. I brought it to Shunica and asked for it to be replaced. She showed me the lease and said that it could not be replaced without a change of $75.00. THE LEASE ACTUALLY STATES THAT ALL LOSTED KEYFABS WOULD HAVE TO BE REPLACED WITH A CHARGE OF $75.00. My broken keyfab still works but I wanted... read more
Absolutely horrid!! Three different property managers in two years. Do not trust the leasing office. I paid to be put on the lease two years ago and just found out with my renewal that I wasn’t and “they have no idea why it wasn’t on there”. They are INCREASING RENT DURING COVID and not giving any tenants a break. They even let my old roommate break lease with NO PENALTY and left me high and dry on rent. They are even still charging $150 late fees after I explained to them my industry had been effected by COVID. The building... read more
Business response:
Shannon, we appreciate you taking the time to leave a review. We are glad to know you appreciate our lovely apartment homes and the outstanding service from Dave. However, we are saddened to see your disappointment with other aspects of our community. We strive to have pleasant, professional relationships with our residents, so we apologize if any recent interactions have caused you to feel otherwise. To facilitate a productive discussion about your concerns, we invite you to contact our team at enclaveatlakeellenor@alapts.c... read more
Lived here for about 4 years. Loved when American Landmark took over as they invested into this property and then seemed to decline. Move to a different unit in the property and have nothing but issues ever since. AC is constantly out and never truly fixed. This issue has been persisting for a year and never fixed. AC runs our electric bill close to $200/month which is ridiculous for a 2 bedroom. AC unit runs nonstop as it can never cool the place down. Can’t wait until the lease is up to move out!
Business response:
Alexander, we have loved having you in the community for four years. We are disheartened to learn that you are experiencing concern with your air conditioning. Our team would like to address your concern at the earliest. When you have a moment, please email us at theaspect@alapts.com. We look forward to working towards a resolution as soon as possible to restore your confidence in the community. Thank you.
It’s very sad how bad they value their property and residents. Apartments leak and air conditioning never works.
Business response:
Aaron, we are disappointed to see your feedback for our community. Please accept our apologies for any discomfort relating to maintenance issues. We are eager to address your concerns and turn your experience here into a positive one. Will you please contact our team directly at theaspect@alapts.com? Thank you for bringing your concerns to our attention.
Ever hear the expression “Bandaid on a Broken Leg?” That’s their motto. Everything in our unit is broken and each day is a wonderful adventure of “I’m paying WAY TOO MUCH to live like this.” Moving into this complex has been a 7 month non-stop nightmare. They haven’t even cleaned the dog crap off the sidewalk around the lake in 3 months. I had to start seeing a therapist while living here because I’m getting enraged almost daily at this living condition. So basically, in addition to shelling out money for rent each month, I’... read more
The Reserve at Lake Irene is a reactionary community that has absolutely zero concept of how to handle an emergency. Reserve at Lake Irene also partners with companies who have earned the words, “racist” and “criminal” as top tags in their own terrible reviews. It’s incredible what a little research will dig up. They have not made any efforts to change their affiliations even after I’ve brought these things to their attention. At this point, they are sitting by and letting ra... Continue Reading
Business response:
Gwyn, we are disheartened by your review. Our team assessed and repaired damages from the water leak in your home. We then received an email from you requesting that we close all pending work orders. With regard to your comments regarding our partners, we understand that you are referencing the heated exchange you had with the towing company. Your car was tagged as your license plate tag had expired. Our team spoke to you about it and clarified the matter with you. We’d be happy to speak with you directly if there has been a... read more
Recommendedthe new management is awesome they are prompt with all service request and very professional unlike the old management with the exception of Kevin of course.
Frequently asked questions about The Carling On Frankford
How is The Carling On Frankford rated?
The Carling On Frankford has a 2.8 star rating with 446 reviews.
When is The Carling On Frankford open?
The Carling On Frankford is open now. It will close at 6:00 p.m.
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