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The Burgundy Inn
- Hospitality
- Ocean City, MD
About this business
The Burgundy Inn, Ocean City, Maryland. 1,649 likes · 24 talking about this · 1,667 were here. Enjoy the Boardwalk Experience without the Boardwalk Price!
Location details
1210 Philadelphia Ave, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
disgusting. that's all I can say.
Business response:
We are so sorry to hear that you were dissatisfied with your stay. We appreciate your feedback and will use it to improve our hotel and guest experience.
Business response:
We are sorry to hear that your stay was less than satisfactory. We appreciate your feedback.
way over priced filthy rooms peeling paint smells stairs falling apart air conditioner started to break during our stay rooms look nothing like photos in the booking pictures had leaky pipes that soaked the floor when you used them sharp alluminum siding sticking out cut one of our family members pool was nasty towles and beds had hair and sand from previous tenants completely dissatisfied with it and will never stay there and turned down all who i knkw consider it
Business response:
We are sorry to hear that your stay was less than satisfactory. You definitely should not have experienced any of those issues and I will make sure our maintenance and housekeeping department is aware and works to improve these things. We sincerely appreciate your feedback.
Recommendedthey are all very friendly here. the rooms are pretty decent.
Business response:
Thank you so much for your recommendation, Cheyanne! We are so happy to hear that you are enjoying our rooms and the staff. It is our pleasure to have you as our guest!
Biggest complaint is the burners on the stove did not work. The reason I booked the room was for the stove to make breakfast but instead i threw away food because the burners didn't work. I told them about it all they said as I was checking out that they will matientce look at it. they did not give me money off for the food I had to throw out because it didnt work. Extremely disappointed it that.
Business response:
We are sorry to hear that you would not recommend us, Crissy. We loved having you and your friends as our guests. We apologize that maintenance did not assist with this while you were staying with us. We had maintenance assess the stove and luckily it just needed to be plugged in. We would have been happy to take care of this for you while you were cooking breakfast. We hope to have you back again with no stove issues!
We had a new waitress. Just came in from another country. This girl did an awesome job. Kind considerate caring to talk with us she made sure we were happy with everything. It was a wonderful experience Korean food was great. I loved it.
Business response:
Thank you so much for the review, but it seems it might be for a restaurant? We are glad to hear that you enjoyed your time there. Feel free to share the name so we can recommend it to our guests looking for a great place to eat!
I think what they lack in modernization they exceeded in customer service!!!! Thanks to the young lady who checked us in😍 2 friends spontaneously drove to OCMD without a plan, and 6 kids- I came across this Inn online and they not only accommodated us but made us feel welcomed ( my 1st time in OCMD) We stayed in a very spacious true 2 bedroom apartment and again for the price we paid it definitely served its purpose. I would adviseanyone staying in the apartment to ring their own towels and toiletries however they did give ... read more
Business response:
Thank you so much for your review! I was so happy that you stopped in Monday morning! You were a joy to have as our guests and we cannot wait for you to return. We want to make sure our guests feel welcome and have a memorable stay with us. It puts a smile on our face to hear that you had such a great time! Definitely give us a call when you are ready to come back. Remember you get 10% off as our valued returning guest!
� � � BEDBUG ALERT � � �STAY FAR AWAY (Proof below), VERY UNPROFESSIONAL, INCONSIDERATE, ILLEGAL EVERYTHING, SCAMMERS.... The pictures they advertising are false(as you can see below), As you can see in the pictures below as well, the pillows are flipped, because the exterminator came today to spray for the bedbugs, in which we had to stay away for 4 hrs, after receiving the nasty call from Doretta (the owners wife) 5 mins prior to the exterminator coming, when I find out through an employee of theirs, they where aware Frida... read more
Business response:
Thank you for your feedback. We value all of our guests and take complaints of bed bugs very seriously. As a platinum level certified hotel with Know Bed Bugs, we make sure to do our due diligence as soon as a guest thinks they may have seen them. We apologize for the confusion on the time of the exterminator. Once we received your complaint, we put word in with our contracted exterminating company, Brasure's. As soon as we received a time from them, we contacted you. We are able to confirm that they did report no bed bugs w... read more
Frequently asked questions about The Burgundy Inn
How is The Burgundy Inn rated?
The Burgundy Inn has a 3.4 star rating with 603 reviews.
When is The Burgundy Inn open?
The Burgundy Inn is open now. It will close at 5:00 p.m.
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