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The Brown Palace Hotel and Spa, Autograph Collection
- Hotels
- Denver, CO
About this business
Location details
321 17th St, Denver, CO, 80202, United States
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RecommendedThe very best thing is the affordable pricing - you get a lot for the price! The suite is spacious and quiet, the bed comfortable, and the TVs have Netflix. What more could you need? We haven’t checked out the pool yet but look forward to swimming later today. The food at the hotel’s restaurant is really good.
Disappointed thought I booked the hotel come to find out we were booked in a tower which I didn’t know they even had and had to be shuttled over to the main resort ... wasn’t offered to be changed.. then we had a whole mix up with the card I booked with then they took another card when I got there and charged two nights on it then when I checked out they charged the other card needless to say they had a lot of money held up for 4 days. Not offered anything for that either ..
RecommendedWe just had our first stay here. Glamorous, beautiful hotel. The restaurant is amazing, food and service exemplary. 100% recommend! Very romantic.
Business response:
Thank you so much for the kind words! We are so happy that you enjoyed your stay with us!
We’ve stayed at this hotel in the past without issue, but this trip was a different story. Our room was FILTHY. The first thing my 4 year old said when he walked in the room is that it smelled like old people. There wasn’t even a scent of any cleaning products. My wife and son walked around barefoot in the room the first day and their feet were BLACK with dirt. We asked them to clean the floor when we left for food and when we came back, the visible dirt on the floor was gone but our feet still got dirty from walking around ... read more
Noticed a cockroach in our bathroom on the first day of our two day stay, didn’t think too much of it at first as it is a hotel and can’t control the world🤷🏻♀️ Then went out to our balcony and noticed staff members squashing and spraying for roaches on the balcony below us. We then found 3 more in our room. I addressed it with the front desk staff and was simply told “it’s a water bug and it’s the beach”. I told her I wasn’t looking for compensation, but just that the issue is being addressed more than staff members havin... read more
Business response:
Hi Camile, I appreciate you letting us know about your experience. We hate to see these bugs emerge. We have had an unbelievably large amount of rainfall in the last month, contributing to a few sightings. The only way we can treat eradicate them from a room (if requested) is to spray the room. Which I understand was not your choice and I certainly understand your standing on that. My apologies for the miscommunication with the desk. They may have sent the technician up just to be sure. The breakfast is perfectly fine. Our f... read more
We love Aspen and have always had great service until now.....the lobby bar (Mountain Social) staff are so rude and impolite that we will never ever stay here again!!! They are a service business not the other way around.... I don’t mind paying the price for drinks, but not at the expense of rude people!! I would stay anywhere else!!!
The beds in the rooms are tiny half of the refrigerators don’t work
RecommendedI Love Love Love this place . from the Moment I stepped in till I leave. I cant get enough. The Rooms, & The Exceptional Customer Service!! Some of my favorite staff is RECEPTION: BIANCA, DOMINIQUE, ENGINEERING: LEO & SEBASTIAN, & TWENTY 6 BARC& GRILL: MRS. JOE & THE LATE NITE BARYENDER , THE POOL : BRIIANNA , & JAKE. All in All the staff of the entire property were Super Attentive & Very Ftiendly . The Food was Delicious in All the Restaurants!!❤🙏😜Thank you JW for an unforgettable Summer Break. We will definently Return. ... read more
Business response:
Dear Anita, Thank you for your kind recommendation. We love knowing you had an outstanding stay and that our associates left a great impression. They work tirelessly to provide genuine, tailored service, so we will enjoy sharing your compliments with them. We also appreciate your kind comments about our excellent accommodations and delicious dining options. We look forward to welcoming you back for another well-balanced visit, crafted with our personal touch. Best Regards, Dominic Priola Guest Experience Specialist
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Frequently asked questions about The Brown Palace Hotel and Spa, Autograph Collection
How is The Brown Palace Hotel and Spa, Autograph Collection rated?
The Brown Palace Hotel and Spa, Autograph Collection has a 4.6 star rating with 1,266 reviews.
When is The Brown Palace Hotel and Spa, Autograph Collection open?
The Brown Palace Hotel and Spa, Autograph Collection is open now. It is open 24/7.
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