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The Bluffs at Mountain Park
- Apartments
- Lake Oswego, OR
About this business
Location details
50 Kerr Pkwy, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Looks like all the reviews have the same complaints regarding maintenance and communication to students. Seems like this place is capitalizing on broke students. My daughter's air was left unfixed for 3 months. And her electric **** sky rockets since the apartment was never able to properly cool down. Now they are charging her $900 which is insane to ask a broke college student to pay as soon as they move out. Not only does no one call back when you leave several messages they charge you late fees for not paying. I would nev... read more
Business response:
********, thank you for your time. Our team works hard to provide top-tier service levels to our community, and the feedback you have shared does not reflect our high standards. We are sorry to hear about the situation you have described for your daughter and have escalated your review to our Cares Team. When you have a moment, please email us at ************************************** to connect with us directly. We hope to restore your confidence in our community soon.
**************** came by Thursday evening (7/7/22) at 545pm to change out the thermostat. They were here maybe 10 minutes and then told me, If it doesnt come back on in 30 minutes call us to come back. The fan started circulating air within 30 minutes, but later into the night we realized it wasnt cooling the apartment. So Friday (7/8) at **** in the morning it was 77 degrees in the apartment and I called after submitting an online ticket. I was told theyd have maintenance come out. By noon, it was 84 in the apartment and st... read more
Business response:
*****, we are sorry that our team did not handle your emergency work order to your satisfaction. Due to the nature of your concerns, we are elevating this matter to our Cares Team. Please email them directly at ************************************** at your earliest convenience. Thank you.
I was scheduled to move in this student apartment on 8/20/2019. However, when I arrived the apartment was not ready. The apartment was filthy. The refrigerator and freezer was full of food that was spoiled. Bags of trash were on the floor inside the apartment and by the door as you enter. The carpet was dirty and the balcony had broken chairs and beer bottles. Due to me traveling over 6 hours prepared to move in the apartment that day it resulted in me having to pay hotel cost and seek other alternative. I was able to secure... read more
Business response:
Camiya, we appreciate you sharing your experience regarding the condition of your apartment home. Our team is committed to our residents' comfort, and we greatly value your feedback as we seek ways to improve our service to our current and future residents. We are so sorry if your home did not meet your expectations and would like to learn more. Please contact our Cares Team at ************************************** so we may address this. We wish you well in your new home.
************* Apartments was great for a few months after I moved in. Since then, it has definitely gone downhill fast. In general, the hallway floors are disgusting, the dog park is not kept at healthy levels and smells disgusting across the entire 4th floor. I do not even have a dog, but walking close by it is hard to breathe. Lights throughout the hallways are not working half the time and flicker, they are lucky there have been no complains from people with epilepsy yet. Amenities that were promised to be provided are no... read more
Business response:
******, we are sorry to hear that you are not satisfied with our customer service or our community upkeep. Due to the nature of your concerns, we are elevating this matter to our Cares Team. For further assistance, please email them at ************************************** at your earliest convenience. Thank you.
I have been living at ******************** (previously known as ************** Apartments) since June 2020. Since new management has taken over my experience here went downhill. I have mold growing in my **** closet caused by unfixed leak which I have notified management office about October 2021 since discovering it. The leak has damaged personal property and I have yet to have the mold removed or reimbursed for my damages. Since living here, my husband and I's health has deteriorated. I wake up every single morning coughin... read more
Business response:
Shacni, thank you for taking the time to review. We are concerned by what you've shared and would like to speak with you as soon as possible. Please contact our Cares Team at ************************************** so we may ensure a prompt response. Your comfort and peace of mind are our top priorities.
Received response on here to email them at their customer service email that I had already stated in my previous review that they dont respond to. One thing after another here. What a nightmare this has been. Scared for the safety of my family. And the worse part is they dont care.
Business response:
******* we are sorry to see that you have had trouble connecting with our team. As we look into why this is happening, we encourage you to check your spam filter to ensure that you have not missed a response from our team or connect with our Cares Team at ************************************** for further assistance. Thank you.
I have lived at the ************* location for almost one year now. The community is generally friendly and the maintenance is more then adequate. The gripe I am on here about today is the lack of response to people smoking weed in our complex. I have contacted the property manager several times in regards to the incidents (been going on for a year now) with NO HELP. They instructed me to monitor the situation and call the police as it is deemed necessary. I am not paying the money I do to enforce rules that are set in the c... read more
Business response:
****, thank you for your review. We are happy to hear that you think our community is friendly and the maintenance team has been helpful. We have shared your feedback about smoking in our community with our team for internal discussion and future improvement. If there is anything more you would like to share, please contact our Cares Team at ************************************** or stop by our office.
Unfortunately the housing market in ********** did not give us much choice on finding a place to live, especially with a dog. The **************** Apartments looked nice on the outside and inside, and I thought we were lucky in being able to find a place to rent at all during these times. We moved in in March, so we have been living there for two months. Seems like there is no property management at all, our emails usually ignored. The maintenance guy seems overworked when I actually do see him, which is a rare occurrence. W... read more
Business response:
*******, we are sorry to hear that you have had difficulty reaching our team about your concerns regarding upkeep. This is unusual, and we encourage you to connect with our Cares Team at ************************************** so we may assist you with any pending matters. Thank you.
Hello Ive been living at *************** in *********** ******* since August. Since living here I have had 4 or 5 new property managers. Each time the property has a new one I email them the issues my apartment is dealing with. Recently I reached out to the newest PM *****************************. Informing her that my apartment does indeed have mold and it needs to be professionally removed. My roommate and I hired a professional licensed environmentalist to do some testing. The property manager ****************************... read more
Business response:
******, thank you for sharing these concerns with us. We are so sorry to hear about the experiences you describe with the condition of your apartment home. Our priority is the well-being of our residents, and we are elevating this to our Cares Team for prompt review. We encourage you to follow up directly to ************************************** with additional details.
Frequently asked questions about The Bluffs at Mountain Park
How is The Bluffs at Mountain Park rated?
The Bluffs at Mountain Park has a 2.7 star rating with 260 reviews.
When is The Bluffs at Mountain Park open?
The Bluffs at Mountain Park is closed now. It will open on Monday at 8:00 a.m.
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