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The Bluffs at Mountain Park
- Apartments
- Lake Oswego, OR
About this business
Location details
50 Kerr Pkwy, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Previously Arrive *****, **************** at ***** is now owned by ******* and *********, and it has been an absolute nightmare. DO NOT MOVE HERE. They enter apartments without notice, do not identify themselves upon entry, do not follow ***** Property Code requiring a keyless deadbolt for tenants to utilize when home for safety and privacy, force tenants to pay by check or money order with less than 24hrs notice due to their systems being down, don't answer their office phones, and refuse to fix any on site repair issues. T... read more
Business response:
Alexandria, thank you for your time. We work hard to provide top-tier levels of service to the residents in our communities. Unfortunately, the feedback you have shared about our team does not reflect our high standards. We have escalated your review to our ********** and would love to discuss your feedback directly. When you have a moment, please email us at **************************************. We hope to restore your confidence in our community soon.
My daughter is interested in moving into the Social Grand Forest student apartment in ********* next year, but getting questions answered from the on-site staff is next to impossible. All calls go to an off-site call center who only take messages. We finally got a lease, but I have questions and can NOT get a call back. How in the world do they do business?
Horrible! My daughter lived at the Social Campus **********. The management there was rude, misleading and fraudulent. My daughter moved out in May, and weve been waiting over 5 months for a deposit refund. Contacting them is a nightmare. No one returns calls or emails from the home office. Trying to get in touch with them take a research analyst to find phone numbers. I want my money back!
Business response:
*****, thank you for your feedback, which we take seriously. Our team members are committed to providing top-notch service at all times, and that includes responding to requests and inquiries in a timely manner. Please know we are eager to address this matter for you. At her earliest convenience, please have your daughter email our Cares Team at **************************************. We wish your family all the best.
This is by far one of the worse experiences Ive ever had with a company . The property At arrive ******* north have the most terrible customer service . I applied here hoping to move in on Oct. 1st very time I will call them they said they will give me a call back and I wouldnt hear back from anyone I would have to go in to the leasing office in person to get simple responses . Then when I got approved I got an email saying that I was approved with an additional deposit of 20% then I get a call back from property manager ***... read more
Over half of the tenants have lived in our building for a decade or more. It was safe, affordable, and clean. Recently Trinity purchased our building with ***** managing, and the quality of life went down IMMEDIATELY. Not only do they make significant errors/fraudulent charges on every ones accounts every month, the management team is virtually unreachable, even on the Emergency line. Because the "management" team is off-site, vagrants and a gang have taken over and have completely trashed our building. Furthermore, standard... read more
Business response:
******, we strive to provide our residents with a *************** experience, and naturally, we are concerned by your feedback. Will you please contact us at *************************************** so we may gather more information about your experience? Thank you, and we look forward to hearing from you soon.
This company is a scam. They have my deposit and now they are not returning phone calls. Their office location is locked up and no one working. I have called all different times of the day for 22 days straight and third party call center says they are "out of the office." I got scammed!
Business response:
*******, we are sorry to hear about your concerns in communicating with our team. We are dedicated to responsive service, and we would like to assist you promptly. Please reach out to us at *************************************** with more details for us to get started. Thank you.
*************** , ***** was fought In my apartment no one cares .shut It down !Apt 200
They are not only way over price for what you get but moved in to dirty carpets bugs in the light fixtures kitchen counter ot finished or smooth on half of it, charging extra for a parking spot that my neighbor is in and paying for as well, maintenance guy damage my expensive appliance and they don't want to take responsibility for it adding extra charges on my bill for no reason. People that work in the leasing office are no help what so ever, they never respond back to my emails or call back when they say they will. A huge... read more
I am due to move into this apartment complex soon and I have yet to hear from anyone in the office so that I can ask a few important questions before moving in. Ive been trying to contact someone since last Wednesday and still no response. Its frustrating to have to keep trying to contact someone and getting nowhere at all. I do not look forward to moving in and all of the reviews are terrible but this place is what I can afford for now. I cant even get in touch with anyone to cancel my lease if I wanted to. Outrageous.
Business response:
***** thank you for choosing us as your future home. Please know that we strive to provide exceptional customer service to everyone who walks through our doors, and we are sorry if you have experienced anything less. It would be our pleasure to speak with you directly and address any questions you may have. At your earliest convenience, please contact our Cares Team at **************************************.
Frequently asked questions about The Bluffs at Mountain Park
How is The Bluffs at Mountain Park rated?
The Bluffs at Mountain Park has a 2.7 star rating with 260 reviews.
When is The Bluffs at Mountain Park open?
The Bluffs at Mountain Park is closed now. It will open on Monday at 8:00 a.m.
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