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Texas Roadhouse
- Steakhouses
- Madison Heights, MI
About this business
At Texas Roadhouse in Madison Heights,MI we like to brag about our Hand-Cut Steaks, Fall-Off-The-Bone Ribs, Made-From-Scratch Sides, and Fresh-Baked Bread. Everything we do goes into making our hearty meals stand out. We handcraft almost everything we serve. We provide larger portions so you get more food for your dollar. And if you want an Ice Cold Beer or Legendary Margarita to wash it all down -- well, we have those, too. Our food's not the only thing that's Legendary at the Roadhouse -- our fun is too! From our line danc... read more
Location details
29485 John R Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Did a take out of Chicken Critters and all I got was 4 small deep fried chicken nuggets that were over fried and cooked. Used to love this place but not anymore.
Poor service. so my sweet potato was rotten salad spoiled will not be back
Business response:
Thank your for the feedback, Linda Finch. We pride ourselves on providing legendary food and service to all of our guests, so we apologize for not living up to these standards on your visit. Please give our guest relations team a call at 1-800-TEX-ROAD so we can try to make things right.
I have had trouble with the consistency of the food at this location for almost a year and I've finally decided that I am just not meant to eat here. Went for the Wednesday night steak special, and the steak was good, unfortunately the mashed potatoes were another story. About halfway through the potatoes I pull out a big, black chunk of rotten potato. The waitress takes it back and a manager comes out and apologizes and offers me a new one, assuring me that it is rare for this to happen and that the new one would be fine. I... read more
Business response:
Thank you for bringing this to our attention. This is not the type of experience we want our guests to have, and for that we are sorry. We pride ourselves on providing legendary food and we did not live up to this standard. Please give our guest relations team a call at 1-800-TEX-ROAD so we can make things right.
Just left the Madison Heights location and I have to say it was one of the WORST experiences ever! Took forever for our drinks, the waitress told us she was bringing bread, she came by 3 or 4 times with no bread. Finally asked for it, she said "Oh, They are baking" Ok, so when she finally brings them out, she brought out 4, we had 6 at our table. The steaks were over cooked and very tough, and my husband didn't even get the right steak Plus, it came out smothered and he didn't order it that way. The rolls weren't even a big ... read more
Been wait for my salad 15-20 min. Come on guys, service is slipping! See a lot of employee walking around. Don't need excuses.
Business response:
Very sorry to hear this, Eduardo Echartea. We pride ourselves on providing legendary food and service to all of our guests. We did not live up to these standards and we apologize. Please give our guest relations team a call at 1-800-TEX-ROAD so we can learn more about your visit and try to make things right.
This Roadhouse is never consistent with the way they cook their food. Seems like every other time we go in to get dinner here they can't seem to get the temp right on our steaks. I just don't understand why you can't get a steak cooked they way a customer requests it. Why don't you hire some decent cooks that know how to cook a steak the proper way. I'm come on its your freaking job. If at my job I only got half of what I did right I wouldn't have a job anymore. And another thing when it was under the previous owners at leas... read more
1. Food is always fantastic 2. I came in last Tuesday at 4:30 and I was told kids night doesn't start until 5:00!!!! So I didn't end up getting one. Even though the posters and your website state it starts at 4:00...... Horrible advertising and which is it?
First off, I've been coming to this location about once a week for YEARS and always order the same items. Tonight I was told that if I wanted 4 dinner rolls with my order, I'd have to buy 6. Now, if I'd dined in, we could've had 20 dinner rolls if we wanted, but because we were carrying out, we couldn't have 4? That makes absolutely NO sense. They THROW AWAY dinner rolls at the end of the night every night. I've watched this place progressively decline anyway and will gladly take my business elsewhere. No problem! You guys j... read more
Business response:
Thanks for the feedback, Tanisha Newton. We would love to speak with you further about your experiences to see how we can improve in the future. Please give our guest relations team a call at 1-800-TEX-ROAD so we can learn more about your visit and make things right.
Frequently asked questions about Texas Roadhouse
How is Texas Roadhouse rated?
Texas Roadhouse has a 4.2 star rating with 7,401 reviews.
When is Texas Roadhouse open?
Texas Roadhouse is closed now. It will open at 9:00 a.m.
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