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Texas Roadhouse
- Steakhouses
- Lake Charles, LA
About this business
Location details
3431 Nelson Rd, Lake Charles, LA, 70605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our waitress, Victoria, was amazing. The steak was mouthwatering. Great experience
Food was excellent and the waitress was great got everything right the first time around
If someone starving approached me asking for Texas Roadhouse, I would absolutely deny them and drive across town to somewhere else. That was the WORST experience I've ever had with a restaurant. I apologize for ever making the mistake of going there hoping for good food and good service. I have no idea how this establishment has made it this far.
My family loves Texas Roadhouse!!' We eat there every chance we get sometimes twice a week. We never miss a chance to eat here. Always good found and service!!
Great food and our waiter Thomas was wonderful. The second best waiter we ever had.
Steak war Mega lecker und das Ambiente einfach toll, können wir unbedingt weiterempfehlen
Business response:
Thank you for the feedback, Kerstin Städtler. We pride ourselves on providing legendary food to all of our guests, so we apologize for not living up to this standard on your visit. Please give our guest relations team a call at 1-800-TEX-ROAD so we can try to make things right.
1. The waitress kept messing up on our order. My husband didn't get his fries he ordered, my oldest son got a sprite instead a coke(like he asked), it took forever to get our bread, salad and drinks 2. When it came time to pay our waitress, almost shorted us $10!! If my husband wouldn't of counted our change she would our gotten away with it. Needless to say she didn't get the tip I was leaving!! Its gonna be a long while till I go back!!!
Over the last year, we have seen a decline in general at this particular restaurant. When you decided to eat here, you knew you would be waiting for a table. Well, we no longer have to wait for a table, we are seated immediately. In January, we noticed the difference in the quality of the food when our Rattlesnake bites were still cold when they were served. We decided to dine here again on Feb 28th, we should have gone somewhere else! I understand that peanut shells will be on the floor, but the paper from straws, sugar pac... read more
Business response:
Thank you for your feedback, Donna Norris. We are sorry to hear about the issues that you had, as we pride ourselves on providing legendary food and service to all of our guests. Please give our guest relations team a call at 1-800-TEX-ROAD so we can learn more about your experience and try to make things right.
Frequently asked questions about Texas Roadhouse
How is Texas Roadhouse rated?
Texas Roadhouse has a 4.4 star rating with 4,164 reviews.
When is Texas Roadhouse open?
Texas Roadhouse is closed now. It will open tomorrow at 9:00 a.m.
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