Jeryl H. on BirdEye
a year ago
03/30/2017, 08:03 AM
I only gave 1 star because 0 is not an option. I hired Texas Home Exteriors for replacement windows and new LP siding. I got approved through their financing company with no problems, so I chose my op... more>>
I only gave 1 star because 0 is not an option. I hired Texas Home Exteriors for replacement windows and new LP siding. I got approved through their financing company with no problems, so I chose my options and signed the contract. 2 days later an employee came by to double check measurements, and told me that it would be about 4 -6 weeks to get my windows. At this point I thought all was fine until I get a call asking to verify my color options. I was informed by the owner Greg, that the interior window color option we had chosen from the salesperson was not an option. He emailed me the 3 options and my wife and I replied back with our choice...Creme White! I also explained to Greg that it would be beneficial if we went over all the options( grids, color, rain glass, etc.) before the order was finalized to make sure everyone was on the same page. Didn't think I was asking much, or making things too complex, as we were about to spend 19K on windows and siding. I got this response back from the owner Greg Capitan:
"At this point, your project needs be transferred to a cash contract with there beings so many particulars. We have found with situations like this and having this much detail and financed, it often takes too long for us to get paid and we cannot hold the note that long as we have crews, materials and expenses to pay. With this being said, we require half down and the rest when completed if it's not just a simple window replacement "
I read a few complaints about this situation happening to few others, but thought the 5star ratings outweighed the few negatives. Never have i been approved for financing through a company, only to be told by the owner that they would not honor that contract but now require 50% cash up front...... by the way, I have a close to 800 credit score so that was not an issue, plus I had already signed the contract for financing. I guess if you just need A SIMPLE WINDOW REPLACED then these are your guys, but if you want options like window frame colors and grid options, this might be a little to detailed and complex for Texas Home Exteriors. If you do decide to use these guys, don't bother with financing.........Bring CASH AND BEWARE!