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Texas Farm Bureau Insurance Company
- Insurance
- Waco, TX
About this business
The Texas Farm Bureau Insurance Companies were incorporated to sell and service the auto, property, life, and health insurance needs of Texas Farm Bureau members. Headquartered in Waco, Texas, we serve more than 300,000 customers and their families. Our 700+ multi-line agents and 300+ claims personnel stand ready to provide prompt, efficient service at over 250 offices statewide. And industry leaders agree …A.M. Best, the leading barometer of financial and operational strength, rated our companies “Excellent&rdq... read more
Location details
7420 Fish Pond Rd, 7420 Fish Pond Road, Waco, TX, 76710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customer service, hangs up on calls and refuses to provide requested documents.
On January 4, 2018 a Texas Farm Bureau driver was texting and driving when he ran a stop sign and hit my 6 month old and myself. Illegal and down right negligence. My car was deemed a total loss. I've treated and provided all EOB's, loss wages, authorizations, and medical records. My adjuster has switched twice. The new adjuster is Michael R**** and the district Manager John J****, whom are always out of office. I have several out of office replies and several emails stating they are leaving earlier than the shift. I am the ... read more
Business response:
We have responded to Ms. Chakara C****** and let her know we are actively working on her claim.
This is the absolute worst company every. Their customer service is non-existent and they are not even concerned about it. They are dishonest, their representatives seem to be unfamiliar with their job responsibilities. They are great at badgering you if they want to get more money from you, but when you need them they are no where to be found. If you do not already have them, please don't waste you time signing up. If you do it will be the beginning of a never-ending nightmare. Don't let the pricing fool you. Pay more to ge... read more
Business response:
Please accept our sincerest apology for any trouble or inconvenience we have caused you. To help us transfer your complaint to the department concerned, we would be grateful if you could provide us with specific information by contacting us at ********************************************. We would like to address your needs and provide the best solution available to resolve your issue as soon as possible.
bad service ever my truck broke down i have full cover broke on 8/10/2017 today is 9/5/2017 not repair they cancell the rental car brad w***** is my adjuctor he never return my call i waiting for they to call me don'T LET THAT HAPEEN TO YOU
After being insured with Texas Farm Bureau for over 10 years without any claims, my husband was involved in a minor accident totaling $2000 in damages. Over one year later, they doubled our auto insurance premiums charging us over $3000 for 6 months. We have no moving violations and no other accidents on our record. We were not able to reach our agent after attempting multiple phone calls for over a month. We ended up switching to a different company saving us over $3000 a year and Texas Farm Bureau still wants us to pay the... read more
Business response:
The Texas Farm Bureau Insurance Companies’ guidelines and rates are filed with the Texas Department of Insurance (TDI), and we are required to adhere to them. The at-fault accident to which our former Insured refers required adding a point (premium surcharge) to the driver of the vehicle involved in the accident. Further, our guidelines state that only Insureds with no (zero) at-fault accidents qualify for our best (preferred) rate. Therefore, the placement of the policy was renewed in our standard rate plan with the resulta... read more
The most Incompetent Insurance company I have ever had to deal with. I am not referring to the agent but the company itself.
Frequently asked questions about Texas Farm Bureau Insurance Company
How is Texas Farm Bureau Insurance Company rated?
Texas Farm Bureau Insurance Company has a 2.3 star rating with 87 reviews.
When is Texas Farm Bureau Insurance Company open?
Texas Farm Bureau Insurance Company is closed now. It will open tomorrow at 9:00 a.m.
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