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Tasca Ford Berlin
- Car Dealers
- Berlin, CT
About this business
4th generation family owned and operated since 1943. You Will Be Satisfied!!!
Location details
250 Webster Square Rd, Berlin, CT, 06037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Great
Would give 0 stars if I could. Had to drive 100 miles one way after confirming by email and phone for the availability of the vehicle 2 days in a row and they had transferred the vehicle to another location. Apparently no one there knew about the inventory till I reached. To top it all they did not have another similar car to show either. Horrible experience.
Wonderful
Dealer pulled the Bait & Switch, told me the car was available the evening of 7/3/17. Was there the morning of 7/5/17 at 9am and told the car was sold earlier in the day. (they open at 9) I asked to see the car and was told it was no longer there. I should have walked out at this point, my mistake. Found an other car at one of their out of state dealers, left a deposit to have them move, told me it would be there at 4pm and they would call. At 5:30, I called to find out if it arrived. I was told the salesman was busy and he ... read more
Business response:
Thank you for your input. We are constantly looking to serve our customers better and appreciate your input on how to do better. Please advise me on the best time and way to reach you to help you in this matter. We are sorry for disappointing you on your experience.Allen
Very pleased with the customer service my wife and I received from both the sales manager and salesman. They were honest and willing to work with us. We didn't end up purchasing the car but would go back without hesitation in the near future. First class operation all around.
Very friendly but there was some pressure to buy when I wasn't ready.
Business response:
Ramone,Thank you for your feedback!We are continuously trying to improve and appreciate your thoughts. We do try very hard to please customers and to earn their business in this highly competitive market. I can assure you it was done out of the appreciation to have you as one of our customers for life. We apologized for making you feel that way and will review this with our staff as a coaching lesson for future customers who may feel the same way. Thank you for shopping Tasca Ford. Allen
I had an appointment set up to buy the car. Before I went on the test drive with the salesmen Larry. The Sales Manager Alan came and approached me at the car. He informed me that someone else wanted to purchase the same car. The person didn't have a deposit on the car. So when I returned Alan was very rude and told me someone else had put money down while I was on my test drive. Alan was very rude and unprofessional. I called left a message with Bob Tasca Jr without a returned call. Yet I still see the same Cadillac on the w... read more
Business response:
We are sorry that someone bought the car before you. Please accept our apology, we would be most interested in assisting you in finding your dream car. Unfortunately it is never easy to tell a customer this news when it happens.
While a final deal could not be reached, the overall experience was good. Jennifer in internet sales was excellent and Ken, a newer salesman was pleasant and professional. Roger the sales manager was pleasant but as is typical in the auto industry, too much focus on payment and not on net costs. I was already prequalifed at 2.89 so rate/payment was irrelevant. Ultimately besides a far below average wholesale trade offer, my only issue was dealer costs tacked on for vin etching and nitrogyn filled tires (279.00) which is of n... read more
Business response:
Peter,Thank you for your input on how the experience went.We would like to know if there is any way we might meet your expectations and earn your business ?How is the best way to reach you?Allen
Car was owned by a smoker. Nobody said anything about it. Didn't smell it at first but next day the smell definitely was noticeable from the vent. Still stinks. Make sure they don't charge you for some be service they do to you car, like nitrogen gas for tires.
Business response:
Ross,We are very sorry for your smell concern. How is the best way to reach you to address your concern. We want you to be satisfied. Allen
Frequently asked questions about Tasca Ford Berlin
How is Tasca Ford Berlin rated?
Tasca Ford Berlin has a 4.4 star rating with 1,730 reviews.
When is Tasca Ford Berlin open?
Tasca Ford Berlin is closed now. It will open at 9:00 a.m.
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