Talbots

Anna S 

on BBB

6 years ago

The place that sells you a gift card and doesn't indicate it is in USD and then doesn't want to cancel purchase done 2 min ago is not a good business. I don't even understand what's their customer service is for? To say "no" each time client calls. Useless!!! 

Rong H 

on BBB

6 years ago

Company continues to falsely advertise products that are popular but clearly out of stock. I have been a long time customer of this company and ordered online with them multiple times. Each time I order, there's always a product that is "no longer available as the number of orders exceeded their expectations". It's fine if it happens on occasion but for it to be EVERY time I've ordered. It appears they will keep items on their website as in stock to lure customers to purchase orders. Only to later tell the customer that the ... read more

Kathy B. 

on BBB

7 years ago

As a premier Talbots credit card customer who spends $1000s of dollars/year at Talbots, I was very disappointed in my dealing with them today - I was 1 day late this month on a $579.43 payment due to being away on vacation and I was assessed a $27 late free plus $14.52 finance charge - I have never been late with a payment - when I called they offered me a paltry $15 credit - For a store that is closing stores right and left because of what I can only assume is a growing lack of interest from customers, one would think that ... read more

Margaret G. 

on BBB

7 years ago

Terrible customer service. When placing an online order I accidentally put 2 of the same product in my shopping bag, but then corrected the order immediately. I made sure everything said 1 necklace including all the totals before I pressed submit order. However, once I hit submit order everything went back to 2 necklaces. Immediately emailed customer services 3 times over the next 2 days with no response. Order was shipped out on the 3rd day with two necklaces. I will now need to return the 2nd necklace and be assessed a han... read more

Evgeniya 

on BBB

7 years ago

Reporting #Talbots fraud. I was tricked by #Talbots store in Houston, ******** into getting a credit card with #******** ***** A fraudulent credit card was opened on my name without my consent. I was checking out at the store and paying with my debit card when they offered a 'store card' for a 15% immediate discount. No word "Credit card" was used. I accepted for what I thought was a loyalty card and signed. The store manager had my debit card in their hands and was doing some operation with it our of my sight, so I did not ... read more

Chelin 

on BBB

7 years ago

Talbots manipulates prices to deceive the consumer. I have been looking at the website “sales” and advertising and it is false. They mark down an item and it remains “marked down” until there is a “sale” then they mark up the item to “regular price” in order to deceive the consumer and make him believe he is getting a sale. They also ask you to enter a “sale code” which never works and then when you complain about it they tell you that you miss understood. Be very careful when shopping at Talbots. Specially online and always... read more

Susan S. 

on BBB

8 years ago

I opened an account with Talbots on March 25, 2017, and charged an $87 purchase. When my first bill arrived few weeks later, I paid it in full, only to be slapped with a $27 late fee on April 27, $1.16 in interest charges, and a threatened ADDITIONAL $38.50 fee-- that is, almost $67 in fees, 75% of the original purchase I had made as a new customer only a month earlier! I don't think this behavior is legal. It is certainly not ethical. I am shocked that a company would target women, in particular, in this way. I have closed ... read more