Talbots

Harriet S 

on BBB

a year ago

Used to be great. Employee tried to stick her hand under the blouse I was trying on in the try/on room to read the label!! Creepy. But turns out.$20 coupon applies to Tees by ****** not Talbot Tees. Maybe safer for personal protection to shop online. 

Amy Z 

on BBB

a year ago

I bought 10 items only from Talbots online. After I received it only kept 2 items. I returned 8 items in store at ********. I got returned receipts that I should get ****** refund . They credited me $204.95 still short $26.49 . I called customer service they said they credited to me it was my bank . I talked to my bank they told me was Talbots. I was kicked back and forth. 

Irma J 

on BBB

2 years ago

I received a gift from my daughter and returned the item to Talbots it. I was given a credit receipt and was told I would have a credit the next time I purchased anything. I returned and purchased 3 items and there was no credit. I asked and they said it was given back to my daughters credit card. It was not credited to her credit card. I called talbots and it took me 20 minutes to get to anyone, then another 20 minutes to get to someone in their home to discuss this and to understand what my issue was. They said they would ... read more

Judith D 

on BBB

2 years ago

I have voiced my concerns about sizing and quality control directly to the *** and Sr. ******** ******* Mgr. My biggest issue is that a size 2P or simply size P should fit exactly the same regardless of the country in which it was made. At the request of the Sr. ******** ******* Mgr. I offered details on items that didn't fit so she could pass them along to the quality team to review and check measurements. I went to great lengths to do just that in an email, however, she never bothered to respond. My kind husband bought me ... read more

Ki F 

on BBB

2 years ago

DONT ORDER FROM THIS COMPANY! I placed an order on-line, made a mistake on the delivery address & there was NO way to repair it. Most companies allow a 30 minute window to make a change or cancel. Not this company, once theyve got your money, theres no going back. The website provides a number to call for time sensitive issues & when called, it says theyre closed! When I did reach someone the next day, I received VERY POOR customer service. Will never order from this company again! BUYER BEWARE!! 

Millie L 

on BBB

2 years ago

TERRIBLE ***************** I ordered online and wanted to cancel the order. The online chat option was not helpful. I reached out to have my order canceled and the customer service rep advised my order would cancel if the item was not available. And I would not be charged. I have already been charged and want to cancel the order and a refund. I have called the customer care number 3 times this morning, each call I waited on hold for aprox. 30 minutes and then the line disconnected each time. I have yet to have my issues reso... read more

Peggy K. 

on BBB

2 years ago

I have clothes from Talbots that are over 20 years old that look much better than the new items available. I would be happy to pay $70 for one of their Tee shirts of the quality they sold in the past. Now the fabrics are about as good as griege goods as they have not been properly finished at the mill. They have no stain resistant or wrinkle resistant finishes applied. You may as well shop at ******** 

Alla K 

on BBB

2 years ago

Dear All,I have been a loyal customer for many years. However, recently I have been having issues with the business. The problem is that the company's website sells some items that are not actually available. I ordered a particular shirt twice (two weeks apart). The first time the order was cancelled after 10 days (the shirt was still listed as available). Another order was placed and cancelled a week later. As of today, the shirt is still listed as available. I got in touch with customer service via email and received no an... read more

Jeannie B. 

on BBB

2 years ago

This past week I went in to the talbots at the summit in birmingham and purchased a tee shirt and house slippers. I had a $20.00 off coupon that was sent to me in the mail and I wanted to use it. I purchased the shirt and slippers and left. Due to my physical infirmities I did not try on in the store. I went home and tried the shirt on and it was too small. I returned the shirt the next day and found another but it was a 100% cotton tee and did not have the spandex in it(which does not fit well for me). I was told that since... read more