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Sweetwater Home Services
- Contractors
- Austin, TX
About this business
Location details
1724 Cheddar Loop Rd, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
The sweetwater techs did an awesome job installing our new water heater, but the promised timer for the water heater which was to be ordered and installed at no additional cost other than for the timer itself when it came in, never arrived, and after more than 6 weeks later no timer had even been located by Sweetwater for the unit and responses to my queries ceased. I then sent them a link to a timer available at ********** and in response a plumber came out on June 29 and discussed the sorts of timers available "out there" ... read more
For 4 months my family of four and I have had no safe drinking water due to the contamination of the Rainsoft water filtration and treatment system. The contamination has gone into the reverse osmosis system and the water throughout the whole household affecting our showering, dishwasher and washing machine. We noticed that we started having rashes on our skin and some discoloration of clothes being washed. The Rainsoft technicians only have training to install equipment and test for softness of water. They had no knowledge ... read more
I WOULD LIKE TO SHARE MY EXPERIENCE, WHEN IT COMES TO THIS COMPANIES INTEGRITY AND DOING THE RIGHT THINGConcerning My **2, and what happened when I Reach out in regards to it.I worked for Sweet Water Home Services back in 2021. During the 2022 tax season I never received a **2 from the company.I reached out and spoke with a member of HR in order to obtain it.The HR member informed me that because my employment with the company was for a short time, the company didn't reportany taxes and not to worry about it.That didn't seem... read more
The water system is great. But I wouldn't use them again. We have had our water system for about 2 years. A few months after we bought it the shelter broke and we have been trying to get it fixed since. I spoke with the manager in *********** and in ******. They said I was on a list to get it replaced. It's been over a year and I'm still on the list? I hate when companies act so great then they go-to c*** after you buy their service. I will never reccomend them.
Business response:
Amia,I am so sorry to hear you have been having such problems obtaining a replacement shelter for your water treatment system. While I agree it has taken too long, we have been backordered on these extensively through COVID as the supply chain for materials has had our hands tied. Things are slowly getting back to normal now so please give us a call and I will arrange to get this resolved immediately. Again, I apologize for the delay. ***************************
I have had my Sweetwater water softener system for eighteen years and it's still doing a great job. ***** is my service consultant who always does excellent work and explaines any questions that I have.
I was given a "Cleanstart Referral Form" If I gave them 4 names, ******************** information I would receive a FREE CLEANSTART LAUNDERY BOOSTER. One referral purchase the water system, the other 3 did not. I have called since 8/4/2021 to no avail. I have spoken to ****, ****** (twice) and ****** in ****** all with excuses! No one had an answer as to why I did not qualify, they told me they would send me $100 gift card. I have not received the Cleanstart or gift card. I thought I would put this out there, this is decepti... read more
Business response:
****, thank you for reaching out to Sweetwater Home Services. There was definitely some confusion regarding our referral program. In our program we offered a free CleanStart Laundry Booster for any of our customers who referred us to 4 friends who allowed us to analyze their water. Also, on the form you provided the names for us it stated they need to meet a few qualifications such as being homeowners and not currently using water treatment equipment. Unfortunately, only 2 of the 4 referrals you provided had their water test... read more
Great product. I love the warranties. The cheaper ones do not have the warranties that this does.
******* did a fantastic job, and explained everything with great detail. My favorite part was how soft was my hand after the hand washing. I used a lot of creams for the dryness my horrible water leaves me. With this amazing water hopefully I wont need to used those expensive creams.
******************* provided a very useful demonstration on the water system. I was so impressed that I went ahead and purchased the PLATINUM SERIES. I am looking forward to the installation which is within 24 hours from my Platinum purchase. That's pretty amazing!!
Frequently asked questions about Sweetwater Home Services
How is Sweetwater Home Services rated?
Sweetwater Home Services has a 4.8 star rating with 1,150 reviews.
When is Sweetwater Home Services open?
Sweetwater Home Services is open now. It will close at 5:00 p.m.
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