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Sutter Medical Center | Ose Adams Medical Pavilion
- Sacramento, CA
About this business
Location details
2825 Capitol Ave, Sacramento, CA, 95816, United States
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We've had many bad experiences with them, they have deleted the previous on call ER doctor opinion in favor of the current on call doctor. Currently they discharged an immediate family member with internal bleeding in hopes it would "go away on its own", and according to their on call GI "Not important". They offered to do an endoscopy or send them home, then retracted the offer to do the endoscopy and discharged without doing anything. They did not wait for the care team from a different hospital to coordinate a transfer to... read more
Business response:
Hello Ashley, We take these claims seriously and would like to connect you to someone who can address your concerns. Please private message me your name and phone number, and we'll talk next steps. We hope you're open to our support, and look forward to hearing from you. Best, Hugo, Social Care Team
We've had many bad experiences with them, they have deleted the previous on call ER doctor opinion in favor of the current on call doctor. Currently they discharged an immediate family member with internal bleeding in hopes it would "go away on its own", and according to their on call GI "Not important". They offered to do an endoscopy or send them home, then retracted the offer to do the endoscopy and discharged without doing anything. They did not wait for the care team from a different hospital to coordinate a transfer to... read more
Business response:
Hello Ashley, We take these claims seriously and would like to connect you to someone who can address your concerns. Please private message me your name and phone number, and we'll talk next steps. We hope you're open to our support, and look forward to hearing from you. Best, Hugo, Social Care Team
We've had many bad experiences with them, they have deleted the previous on call ER doctor opinion in favor of the current on call doctor. Currently they discharged an immediate family member with internal bleeding in hopes it would "go away on its own", and according to their on call GI "Not important". They offered to do an endoscopy or send them home, then retracted the offer to do the endoscopy and discharged without doing anything. They did not wait for the care team from a different hospital to coordinate a transfer to... read more
Business response:
Hello Ashley, We take these claims seriously and would like to connect you to someone who can address your concerns. Please private message me your name and phone number, and we'll talk next steps. We hope you're open to our support, and look forward to hearing from you. Best, Hugo, Social Care Team
ABSOLUTELY TERRIBLE. Took 3 times asking for help for them to help. And then when they finally realized something was wrong, they didn’t even look at my fathers past history with them. We had to tell multiple nurses his own medical history with them. You would expect that when you’ve been in and out of the hospital for a year, they would at least pay attention to you or like look up why you were there in the past. If you don’t care about your patients don’t work in the medical field.
Business response:
Hello Naea, I'm sorry to read this and hope you're father is doing well. We take your feedback seriously and recommend contacting the Patient Relations team. They can address your concerns and can be reached at 707-576-4000. We hope you're open to our support and hope to hear from you. Hugo, Social Care Team
ABSOLUTELY TERRIBLE. Took 3 times asking for help for them to help. And then when they finally realized something was wrong, they didn’t even look at my fathers past history with them. We had to tell multiple nurses his own medical history with them. You would expect that when you’ve been in and out of the hospital for a year, they would at least pay attention to you or like look up why you were there in the past. If you don’t care about your patients don’t work in the medical field.
Business response:
Hello Naea, I'm sorry to read this and hope you're father is doing well. We take your feedback seriously and recommend contacting the Patient Relations team. They can address your concerns and can be reached at 707-576-4000. We hope you're open to our support and hope to hear from you. Hugo, Social Care Team
ABSOLUTELY TERRIBLE. Took 3 times asking for help for them to help. And then when they finally realized something was wrong, they didn’t even look at my fathers past history with them. We had to tell multiple nurses his own medical history with them. You would expect that when you’ve been in and out of the hospital for a year, they would at least pay attention to you or like look up why you were there in the past. If you don’t care about your patients don’t work in the medical field.
Business response:
Hello Naea, I'm sorry to read this and hope you're father is doing well. We take your feedback seriously and recommend contacting the Patient Relations team. They can address your concerns and can be reached at 707-576-4000. We hope you're open to our support and hope to hear from you. Hugo, Social Care Team
I am in the lobby, waiting for a bone scan. How can it be, I am the youngest person here? Two people stated they were born in 1939. I told the receptionists that the CDC guidelines state 6 feet apart, yet the chairs are side-by-side. All I got today, 9-22-20, was "I will let the manager know", and an "uh hu" when I said this. The receptionist paid very little attention when I explained this and when I told her she was off calling the numbers. Indifference, no patient advocacy, wake up Sutter.
Business response:
Hello Becky, We've shared this with the management team, and they'd like to speak to you about your experience. Please send us a private message with your complete name and phone number, and we'll proceed to next steps. We take your feedback seriously and hope you're open to our support. Hugo, Social Care Team
Improve is not the word , my wife was there for back surgery, had it done and that night something happened there she called me at midnight to come and pick her up Which I did , when I got there it took them an hour to bring her down with an attitude in fact the transport person took a clean gown from my wife and we don’t care if you leave here naked thank god she had a gown of her own to put on , then he proceeded to cut her I D bracelet off her and now you are officially not a patient here any longer .... what the hell giv... read more
Recommended2 yesrs ago today, we took our son Declan to the E.R. The Dr's and Nurses took great care and concern for our 1 month old, the fought hard with many life saving techniques to keep him alive. Declan was life flighted to the Sutter NICU, and is alive today thanks, to all at Sutter. We celebrate not just his birthday but on this day we celebrate his second lease on life.
Business response:
Stories like yours mean so much to us, Sean; thanks so much for sharing! - Social Care Team
Frequently asked questions about Sutter Medical Center | Ose Adams Medical Pavilion
How is Sutter Medical Center | Ose Adams Medical Pavilion rated?
Sutter Medical Center | Ose Adams Medical Pavilion has a 3.8 star rating with 769 reviews.
When is Sutter Medical Center | Ose Adams Medical Pavilion open?
Sutter Medical Center | Ose Adams Medical Pavilion is open now. It is open 24/7.
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