Surprise Ford

Aj A 

on BBB

a year ago

If I could leave negative starsI would. Absolutely horrible. Both the service underwriter we dealt with and the manager ******. ****** has no class, is disrespectful towards women and thinks he can intimidate people. He has a God mentality and wouldnt even get his **** out of his chair to meet the customers requesting to speak with him. The lack of customer service skills, general common courtesy and professionalism is disheartening. **** truly needs to offer training to this dealership. It was very evident that the other st... read more

Jaime C 

on BBB

a year ago

They scammed me .. they said they were gonna give me $40,000 for my truck and they only gave me $***** I even told them no I want $40k and he got up and said ok well give you $40k and left to talk to his buddies .. my cousin her husband and another ****** were all there and heard him .. I didnt check the paper work when I signed and they tricked me .. I told him I want to think about it I wasnt sure about getting the car and he wouldnt let me leave at all .. didnt want to give me my keys back till I finally gave in .. they a... read more

Betty C. 

on BBB

3 years ago

I bought a 2019 **** Ranger,when sales person had me go see it,he had tailgate down and all 4 doors open.It appear good ,drove it,was good. I accepted it,got paper work done. They detailed it,I drove away.It was after got home that I seen the back fender had been damaged,when calling,I talked withmanager,he just said,well Salemen wanted a sale,so didn't mention it. I had ask for a wooden cross that was left in car,never was sent to me. Then notice a oil leak,went into ***** ****,they took care of it,whoever didn't tighten th... read more

Reynaga Family R 

on BBB

3 years ago

I just want to say how blessed we feel to deal with Surprise Ford. We got my husbands F150 from them are there was mechanical issue right away. They took him in and did all they can do address the issue including giving him rental. When they realized it was going to take longer then anticipated they stepped out and gave him a used F150 truck off the lot to drive as rental. Later unable to fix the issue Surprise ford went above and beyond to get him into a new truck and not any new one but his dream one .. THEY MADE IT HAPPEN... read more

Nancy L. 

on BBB

3 years ago

Surprise Ford has a terrible ************* Took a Platinum in for warranty work and it was not taken care of at all. Service writer **** Great house got angry because the survey on their service was not a good one. He told us to redo our survey whichever said we would when satisfied and warranty work was done. Took it back again and **** said we would have to go to a different dealership. All because he did not get a good survey. He had even proceeded to send a second survey telling us to redo it. When we would not he refuse... read more

Tyler L 

on BBB

3 years ago

DENIED WARRANTY WORK WITH A FULLY INTACT FACTORY WARRANTY!I took my truck to Surprise Ford in September for a few issues i needed taken care of under warranty. One was the driver seat moved around. My service advisor, ****, told me that is completely normal. In what world is a moving seat normal? Not until I pointed out a TSB for it, did they actually do anything about it. The other main issue was that my rear suspension was popping and creaking any time the truck would flex. Going in and out of a driveway, my 2019 F-150 sou... read more

Chris F 

on BBB

3 years ago

I bought 2017 Ford Fusion SE w/1.5L ecoboost motor brand new in January 2018 and started to have issues for the past year and half. Note that I do all schedule maintenance on my vehicle. At 39K miles, car stalled, and check engine light appeared, my service advisor told me it was a bad throttle body which was covered under warranty. At 40K miles, Recall stating steering wheel nut could possibly become loose and steering wheel detach while driving, covered under warranty. At 45K miles, another recall required update that cool... read more

Lori 

on BBB

3 years ago

My husband and I both bought vehicles from this dealership August 2020. The Finance guy told us that we had to buy extended warranty and Gap coverage in order to get approved by the Credit Union. They said the Credit Union required it. After the purchase I asked the credit union and was told that was not true. I reported this to Ford and turned out the Finance Guy and Sales person were running a scam to improve their numbers $$. Both were fired. NOW, they are refusing to fix an issue with my vehicle that they promised to fix... read more

Frank G 

on BBB

3 years ago

I currently within the past 4mo.s have had an oil change on my 2014 Lincoln Mks after having it serviced at Surprise Ford regularly. What was discussed between me and the Service manager is he had a print of the last oil change and there was oil seepage and asked if the service advisor brought it to my attention , in which it was never brought to my attention , The only way it was discovered is when my temperature light recently came on and had it checked out by another ASE Certified Technician at local Dealership in town. W... read more