Surprise Ford

Stephanie H 

on BBB

3 months ago

This is the shadiest dealership I have ever dealt with.After changing the advertised price when we came to purchase a vehicle, they sneak additional items into your deal, leave out key details about the contracts while youre signing, and dont even show you the full contract when handing you the iPad to sign. Somehow, your two signatures end up appearing in multiple places on the contract.If **** ****** is involved in your deal, ask for someone else. 

Leonard C 

on BBB

7 months ago

Surprise Ford has a bad reputation as can be seen by the other entries in this BBB ****** my case, in June 2023 I took a 2022 **** Escape for routine service at ***** miles on the odometer. 'The Works' (engine oil and filter, rotate wheels, multipoint inspection) was the package selected online when making the service appointment. There was a recall to clear as well. When the vehicle was delivered the service advisor recorded 10x the mileage as ****** miles and that is what the ****Pass site shows, plus the information was s... read more

Adrian Y 

on BBB

7 months ago

We want to return the car we bought because we can not afford it. 

Angel S 

on BBB

7 months ago

I purchased a 2024 **** escape from this dealership and a month later the engine has to be replaced. Now I am a car guy and asked the dealership to trade in the car and get me into a different model of escape or even into a used 2024 **** explorer the sales managers *****, **** never returned any of my calls even after being told they were going to let me know what they could do for me and to correct the issue as I no longer want the escape and want to get out of that vehicle after hours at the dealership and a week long wai... read more

Ellison B 

on BBB

a year ago

I am a retired 100% Disabled Veteran that has served his country, and its citizens, with pride. While in the military I took my job serious as a helicopter armament/ avionics/ electrical technician. The same way I put 100% in my job I expect others to do the same. I knew lives depended on the work I performed on Army attack helicopters. The same way I depend on my tail lights during night operations to provide me, and others on the road, a form of situational awareness.So, when I was pulled for my lights not operating my fir... read more

Matt H 

on BBB

a year ago

I wish I could give -5 to this dealership. I have a transition order for a **** Maverick originally placed in October of 2022. I have a price summary sheet with the **** at that time as well. When my truck arrived they tried to sell it to me at the current **** instead of offering it to me with the price protection certificate that most dealers have issued from ****. When I asked about the certificate they acted like they did not know what it was. I think they want me to refuse it so they can list it above current ****. Do n... read more

Shawn B 

on BBB

a year ago

So let me just start off by saying my dad has been owning his own automotive business for over 20 years I grew up working and building cars basically my whole life. I have my own business hotshot trucking I bought another truck back in June from a dealership 2008 **** f350 with barely any miles well taken care of great deal I got a extended warranty when I bought it from Carshield fast forward a few months later I ran into a issue with my truck overheating took it to this dealership to check it out they told me the warranty ... read more

Amber U 

on BBB

a year ago

If I could give 0 stars I would. I took my vehicle to get serviced. Prior to my appointment time, an advisor called asking what the issue was & since it was minor to take it in early. (My appt was scheduled at 4pm)I agreed & took my vehicle in at 1ish.The reason for my appt was my left front tire was leaking air. I seen no obvious obstruction so I wanted the dealership to diagnose. After being there for 3 hours, I walked over & seen my vehicle being worked on & noticed the mechanic took off the wrong tire! I immediately tell... read more

Katey M 

on BBB

a year ago

I used to work there (2017). It started off with excitement and a desire to do be successful. However, over 100 days, what I witnessed, was taught, and told to do was some of the shadiest and deceitful sales tactics out there. (Even after bringing in guys who showed them more effective ways.) They didn't care who or how, they were s******* you, as long as it benefited the (mostly men) sitting behind all of the glass windows. The customer and the sales person were of no concern. Just $$$.It was so bad that when I left, 1st th... read more