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Sullivan-parkhill Imports
- Auto Repair
- Champaign, IL
About this business
Sullivan-Parkhill Automotive is dedicated to your satisfaction. We are the only place you need to shop for new and used vehicles. We carry new Chevrolet, Cadillac, Mercedes-Benz and Volvo, as well as a wide selection of Certified-Pre Owned vehicles. We are committed to going above and beyond the expectations of each individual that walks in our door. Sullivan-Parkhill is conveniently located in Champaign, Illinois and serving the Bloomington, Danville and Decatur areas. We are always available to answer your questions and ca... read more
Location details
440 W Anthony Dr, Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedWe worked with coty for our third purchase from Sullivan parkhill and had a great experience. Very understanding and knowledgeable and works hard for his customers. We recommend coty and Sullivan parkhill to all our friends.
I purchased my 2015 GMC Yukon during the polar vortex in February and during that time I didn’t realize the air conditioner didn’t work. As the temperatures increase, I have noticed that the air conditioner only blows out HOT air. Congratulations to me for being responsible for fixing an A/C issue that these scammers know about. Consumers please stay away from this dealership!
Very nice and caring service
My husband and I purchased out 1st vehicle from Sullivan-Parkhill today and can't say enough great things about the entire process. Our salesman, Art Dixon, was professional and knowledgeable about the vehicle and we never felt pressured. The finance process was quick and easy and Joel did a great job getting us the best rate on our loan. We don't live in Champaign but will definitely be back to Sullivan-Parkhill for our next vehicle!
Business response:
Shelly, Thank you for your great review! We are glad to read that Art and Joel took fantastic care of you. We look forward to seeing you in the future.
Customer service is top notch.
Business response:
Joe, Thank you for your great review! We really appreciate it.
We brought in a Chevy Malibu because of a check engine light. We were lied to repeatedly about how long it would take and how much it would cost to diagnose, the customer service manager was both rude and unhelpful, and they tried to charge three times as much as the Chevy dealership in Bloomington to do the same job. When confronted about this, Sullivan-Parkhill was completely dismissive of us.
Business response:
Taylor, The only date that we have you here for service was back in September. Is this the date that you are referring this negative review to? We diagnosed your Malibu and you refused the work, unfortunately due to the time that has passed, I can't…See More
I think it's ridiculous to have to pay a $100 diagnosis fee (when you just plug in the computer for the diagnosis) and $33 for a gas cap and then extra shop charges for a total of $153 on a check engine light (which has to be cleared to use auto start). Funny that there was nothing wrong with the gas cap last month when they replaced the fuel pump, gas lines, and gasket.
Business response:
Denise, I looked further into your review and I was informed that we did let you know upfront what the diagnostic fee and parts costs were. We do not continue service without approval from the customer. The fee is not "just plug in a computer for the diagnosis" but involves a certified technician to diagnose the problem. Lisa Henthorn, Business Development Manager, lisa@sullivan-parkhill.com
Emergency service in 10 minutes. Back on road. Day saved. Thanks!
Business response:
Thank you Robb for the 5 star review! Glad they got you on the road quickly.
You should be ashamed of yourselves to treat employees terrible. I've been looking for a new Eqinox but I will never buy from you or recommend your business....shame on you!! Social media is a wonderful thing!!!
Business response:
Debbie, We would agree that this is shameful, however, this is not the practice of the Sullivan-Parkhill team. We would never dismiss an employee due to health issues. We are not legally allowed to discuss health conditions or employment issues publically but know that we take this accusation seriously. We are disappointed by the rumors being spread on Facebook. Please feel free to contact Jacob Tucker, our General Manager.
Frequently asked questions about Sullivan-parkhill Imports
How is Sullivan-parkhill Imports rated?
Sullivan-parkhill Imports has a 4.5 star rating with 120 reviews.
When is Sullivan-parkhill Imports open?
Sullivan-parkhill Imports is closed now. It will open on Monday at 9:00 a.m.
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