This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sugar Mill Apartments
- Apartments
- Addis, LA
About this business
Location details
6795 Belle Vale Dr, Addis, LA, 70710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am a resident of **** ******* Residences in Dallas, Texas. The office management team at this location has been the worst management team i have ever experienced. I have lived downtown for 21 years and have never seen such incompetence in a management and leasing team, in particular Michelle ******** the Office Manager. 1. When we re-signed our lease, Kym, the office leasing person advised that parking was included in our rent. I didn't notice the bill until a couple of months into the lease because we automatically pay i... read more
Business response:
Sunridge Management Group is no longer affiliated with **** ******* Residences and wishes Mr. ** ** **** the best in his future endeavors.
Absolutely the worst people on earth. Reserve at Whiterock flooded my apartment and had the audacity to not refund my entire deposit. Worst management I have ever seen. Never offered to do anything when THEY flooded my apartment. Beyond horrible.
Business response:
While Reserve at White Rock does and did already apologize to Ms. ***** for the incident, Reserve at White Rock did not flood her apartment intentionally. The apartment above Ms. ***** experienced a leak due to an incident involving a sprinkler head being replaced. While the incident was taking place, the Reserve at White Rock staff went into her apartment and started moving some of Ms. *****'s belongings to try to prevent damage to any of her items. One of the staff members even bagged up a wet pile of clothes for Ms. *****... read more
I've read through the previous reviews, and Sunridge Mgmt's replies. I seriously doubt they followed up with anyone. They certainly have not with me. I have the dissatisfaction of living at The Parc at Denham Springs. I've been trying to get some sort of resolution to a bank error with my December rent. I have a letter from my bank stating it was not run; Mgmt has taken until now (end of February) to decide that they don't care, and I will be forced to pay late fees, and NSF fees. Not only that, apparently they have been con... read more
Business response:
Parc at Denham Springs uses a third party platform, Realpage Payment Services, to process on line payments and scanned check payments. SunRidge requested that Realpage Payment Service investigate into if the payment was processed correctly with Realpage Payment Services at which they replied the it was done correctly and that the resident should contact her bank to see why her bank refused to release or process the payment. We never want to charge our resident undue or unfair fees and tried diligently to assist Ms. *****, bu... read more
Sunridge Management owns the apartments I will be moving out of soon. The property is great, and the staff at the property are great (The Reserve at White Rock). Sunridge, however, is horrible when it comes to raising rents at renewal. After one year, they offered me renewal at a 30% increase. My friend lives at The Parc in Wylie, also a Sunridge property. They offered her a renewal at a $400 dollar increase per month. This is disgustingly ridiculous. They lure you in with reasonable rates just to put you in a financial burd... read more
Business response:
Hello *****, thank you for your review. We are very pleased that you enjoyed your stay at The Reserve at White Rock. Unfortunately, SunRidge Management does not set the rental rates for renewals or new leases at this community; the rates are generated within the property software using an algorithm that takes into account the current market rental rates, availability and demand in the immediate and surrounding areas. This system is in place for our other communities, including the Parc at Wylie, and sets rental rates in line... read more
I should have known not to stay there when I had asked for a bottom floor apartment, assured one was available and when came time to sign lease, was given a 2nd floor apartment. Was told rent was $1279 but never under $1340. Signed a lease for eight months since I work construction. When lease was up was told we could go on a month to month lease. It's not exactly a month to month because you still have to give a 60 day notice. We stayed there one year and rent went up 3 times, finally topping out at $2378 which would have b... read more
Our rating is just no more then one star. Apartments by it self are good. Reasonable amount of defects. While they were constructed there was no proper quality, this results in a large amount of maintenance. From Mold growth to clogged bath top drain. The management is not customer friendly at all. The apartment complex rules are un real, special like us we are from west Europe and have lived since 1995 all over the world and in all types of hotels apartment complexes etc. Need to wear a plastic bracelet in the pool, parking... read more
Frequently asked questions about Sugar Mill Apartments
How is Sugar Mill Apartments rated?
Sugar Mill Apartments has a 3.3 star rating with 244 reviews.
When is Sugar Mill Apartments open?
Sugar Mill Apartments is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com