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Subaru World of Newton
- Newton, NJ
About this business
Subaru World of Newton offers new and Certified Pre-owned Subaru vehicles, quality pre-owned inventory, unbeatable prices, and top notch customer service!
Location details
84 Hampton House Road, Newton, NJ, 07860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service department is excellent. Fast, friendly, accommodating and try to keep the price of service as low as possible.
Business response:
Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Subaru World of Newton team. Drive safely, and we hope to see you back again down the road!
Very accommodating dealership and service department. Keep you updated by text. Even have valet service 👍
Business response:
Thank you for supporting Subaru World of Newton with your review, Linda! We're delighted our team has provided attentive, communicative service that's shaped a positive experience. Until next time! Ted Higgins - Service Manager - (973) 579-5000
The issue I wanted fixed is still open and I am having trouble getting it scheduled. I am not happy. The work they did finish was done satisfactory with decent price.
Business response:
I am sorry to hear that you are still having trouble with your vehicle. We want the most for our guests, and it is never our intention to inconvenience them. I would appreciate the chance to speak with you directly to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Thank you, Ted Higgins - Service Manager - (973) 579-5000
Arrived on time for appointment, was kept abreast of progress, all concerns addressed, left within one hour. My background is in customer service as a manager for 45 years, NJ Bell, AT&T and Mulberry Metal manufacturing. Subaru provides great customer service.
Business response:
Hi Sandy - We are thrilled that our team delivered such communicative, efficient service! Thank you for choosing Subaru World of Newton and for sharing your positive feedback. Drive safely until we see you again!
My advisor didn’t keep me up to date on the progress of the warranty repair and left for the day at 2 PM . Since I heard nothing I called and was told that my car would probably not be done due to them being “super busy booked” and only certain mechanics are qualified to do that repair. I told them that I took that day off to get my car fixed and I did have an appointment and tomorrow I need to be able to get to work . I was told they would do the best they can I told that I may as well just pick my car up. I called back and... read more
Business response:
This feedback is very concerning to receive. It is our goal to deliver straightforward and communicative service, and it is never our intention to mislead or take advantage of our guests. I apologize for the trouble you have encountered with your vehicle and for any lack of communication on behalf of my team. I assure you that we will use this feedback to better our practices moving forward. Lastly, I can see that we have lost your support, but if there is anything more I can do to assist you or improve your time working wit... read more
Excellent service never disappointed. Tyler is an outstanding Subaru team member. Thank you to all in that department, outstanding!
Business response:
We're thrilled you enjoyed working with Tyler here at Subaru World of Newton! Thanks so much for this positive rating and review. We appreciate your support and business.
My first Subaru and I couldn’t be happier. Love my vehicle, dealership and maintenance.
Business response:
We're delighted you enjoyed working with our team here at Subaru World of Newton! Safe driving in your new Subaru.
Dillon was very helpful and diligent in getting responses from his management to both turn over my used Forester and secure a new one within my budget. We did the whole setup of the deal over the phone somy time at the dealership to turn over my car and drive out in a new Forester went very smoothly.
Business response:
Thank you for stopping by to share this feedback! We appreciate your business here at Subaru World of Newton and will pass along your words of support to Dillon. Safe travels in your new Subaru Forester!
The service mangers are good to work with. Previous technicians who were working on my car missed a lot going on with my tires and alignment. My understanding is they no longer work there. Subaru Corporate gave me a goodwill payment to help with the cost of new tires and an alignment. Then for the 30k service the dealer treated me right and gave me a lot of discounts on that service. Over all I am happy with Subaru World of Newton. They lost a star because they need to do a better job of keeping an eye k. The work their tech... read more
Business response:
Thank you for allowing us another chance to impress you. We expect our guests to receive the highest quality work and I apologize this wasn't your experience in the past. Please let me know if there is anything further that I can do to assist you. Ted Higgins - Service Manager - (973) 579-5000
Frequently asked questions about Subaru World of Newton
How is Subaru World of Newton rated?
Subaru World of Newton has a 4.6 star rating with 1,750 reviews.
When is Subaru World of Newton open?
Subaru World of Newton is closed now. It will open tomorrow at 7:00 a.m.
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