Subaru of Rochester

Hp 

on DealerRater

2 months ago

Dealership sold me a lemon, admitted it was a lemon, pretended to fix the problem for 5 months and then said the only way they would “make it right” was to “allow” me to trade the vehicle (at a huge loss from what I had paid for it 5 months prior) for another purchase. My vehicle was in their shop for a week each month with no solution. I finally lost it when they had my vehicle for over a month with no communication. “The manager is on vacation.” 

Fourthmonthapril 

on DealerRater

2 months ago

The dealership was very responsive when we were buying a car. Once we made the purchase and needed assistance to resolve a discrepancy, we could not get a call back. Their website advertised a remote start. Now we are told it will cost an additional $800 for the remote start. This is false advertising and we want a manager to call us. But after numerous attempts over the last 1.5 weeks, nobody has returned our message. I highly recommend against this dealership. 

murphysl400 

on DealerRater

2 months ago

I kind of dreaded even looking for a new car, but Ermir made the whole process a pleasure. My daughter had previously purchased a car at this dealership and had recommended it to me, as she had also had a great experience here. 

khoff728 

on DealerRater

2 months ago

My salesperson, Amanda Wallace, was extremely friendly, and helpful in identifying my needs and finding the right car. Financing was also stress free with the help of Aaron Robinson. Overall, a smooth and pleasant experience. 

Kattmatt104 

on DealerRater

2 months ago

We had a great experience! David our sales man was incredibly nice, he answered all of our questions and helped make the process smooth. Spencer was great with our trade in and helped get us the best value. We will definitely return in the future! 

aralicki2013 

on DealerRater

2 months ago

Very helpful and knowledgeable about the product. The willingness to get the best deal possible. 

Lynnkatz1342 

on DealerRater

2 months ago

I went to the service department because the door for the trunk would not open regardless if I pushed the button inside or the remote. Anthony took me right away and 10 minutes later the computer was reset and my Forester was good to go. I’m very appreciative of Anthony and the team for always being professional and kind. 

Coaster Dad 

on DealerRater

2 months ago

Very professional, no pressure, really made sure what we were looking for in a new car. 

bcsusnak 

on DealerRater

2 months ago

I have always been generally unenthusiastic about cars and car buying, but Amanda Wallace at Speedway totally changed that for me. Her friendly and empathetic approach immediately put me at ease, and I felt like I was truly being heard, not sold. She patiently walked me through the entire process, offering wisdom and education every step of the way. You can tell that she truly loves the brand and wants the best for her clients. Working with her gave me the confidence to make a timely, big decision for myself and I feel amazi... read more