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Studio Optix
- Laser Eye Surgery/Lasik
- New York, NY
About this business
For 30 years, Studio Optix provides exceptional eyecare and outstanding eyewear in the heart of midtown Manhattan. Recognized internationally as one of the best glasses selections around.
Location details
63 W 49th St, New York, NY, 10112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
bad custer service I made an appointment on their website and received a voicemail from Lindsay. I called back next day and he was like, how can I help you? So I told her I got a message about my online appointment to call back before coming in. Then she got cold and told me there was no appointment available. On the voice message she said they could squeeze in me but give them a call before coming in. I wasn't upset or anything but just wanted to confirm what's going on. She was very rudely told me there's no available time... read more
I just moved to New York and needed a new eye doctor, and Studio Optix was part of VSP's network. Dr. Cassel was very nice and even asked me questions about myself during the exam, which was unexpected since they seemed so busy. I opted for the new testing so I didn't have to be dilated, which was very convenient because I had to go back to work. My optician helped me find a great pair of glasses and definitely a style I wouldn't have been able to pick out on my own.
Exceptional service and attention – Recently I noticed my vision going wacky and I decided it was time to take some action. My coworker referred me to Studio Optix, where I saw Dr. Mitch Cassel last week. I was very impressed with his knowledge and attentiveness to my concerns. The rest of the staff was incredibly warm and when I went back to pick up my glasses today, 2 of them greeted me BY NAME! You can tell that they go above and beyond to make their customers feel great. I LOVE my new glasses (by Anne et Valentin) and wi... read more
Unprofessional & rude! – I had a speck of something that I couldn't get out of my eye, so I stopped into StudioOptix to see if the eye doctor could look at it. I warned Dr. Cassel that I'm squeamish about someone touching my eye, and at first he seemed really understanding--but when he came at me with a wet Q-tip and I flinched, he seemed to quickly lose his temper. After two tries with a Q-tip, without telling me, he reached for a long, sharp, needle-like metal tool (it looked like a dental instrument--not anything I'd ever... read more
Business response:
Sarah, you're not fooling anybody when you copy and paste your TWO false and slanderous reviews (including one where you claim to be a witness despite the store being empty at the time of your fateful visit) from yelp to here. People will hopefully see right through your malice and continue to visit us for the unparalleled level of service we provide. You should be embarrassed.
Friend's horror story – I've made my comments under "Unprofessional & Rude."
Many years of excellent service! – I'm a long-time patient/client of Dr. Cassel and Studio Optix and there's a reason I've been with them for so long. Not only is the location super convenient (in Rockefeller Center), but more importantly they are above and beyond when it comes to my eye care and eyewear. Dr. Cassel is hands down the best optometrist around. He is thorough and great at addressing my concerns. They upgraded to a gorgeous new space next to where they were for many years, and their collection of glasses is out ... read more
beautiful new space, incredibly helpful – Long time patient of Dr. Cassel's and went in this week, only to be wowed by their new space. They moved a few doors down and built a beautiful new store. For those who may have been there before, they did a lot with a very tiny space, but now there's breathing room. Congrats to them. They deserve a successful new chapter as they've always gone out of their way to help me out.
stay away! unfriendly/unprofessional staff – STAY AWAY!! Extremely unfriendly and unprofessional staff - i recieved my trial contacts and werent happy with them. I called them 4 times and everytime I recieved a "we will call you back" response which never happened. I finally had to drop by to get help! If you dont want to be frustrated move onto a different place
Great Place – I have been to a few eye doctors and optometric offices over the years because I have really bad vision. Thought I would take the time to give Studio Optix a very positive comment because of the excellent service and eye care I received. Dr. Cassel is amazing , and so is the entire staff.!! They took my insurance and I was well aware of the out of pocket expense if I wanted additional testing(very impressive ,progressive high tech office). They have an unbelievable selection of frames,which the staff helped to ... read more
Frequently asked questions about Studio Optix
How is Studio Optix rated?
Studio Optix has a 4.6 star rating with 403 reviews.
When is Studio Optix open?
Studio Optix is closed now. It will open tomorrow at 10:00 a.m.
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