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Stonegate Apartments
- Apartments
- Amarillo, TX
About this business
Location details
6400 Bell St, Amarillo, TX, 79109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not a well cared-for community My wife and I toured this community before signing a lease and it seemed very nice, clean apartments with manicured landscaping. Apparently we didn't look closely enough. The apartment moved into was in terrible condition: pet hair EVERYWHERE, dirty carpet and appliances, dingy fixtures. No one in this community cleans up after their dog and management does nothing to enforce it, so it feels like the landscaped areas have more dog poop than grass much of the time. My wife and I also no longer f... read more
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (806) 351-8800. We look forward to hearing from you.
Management is not trustworthy! When I moved out of these apartments, I did a walk thru with property manager and left a forwarding address. Never heard anything from them until I get a call from collections 8 months later. Very unprofessional. Look elsewhere if you are looking for an apartment!
Business response:
We are so sorry that you had a bad experience at move out. We do strive to maintain professionalism and follow the policies set forth by our management company and the Texas Apartment Association. Move out statements are sent to the forwarding addresses on file with the office at the time of move out. Without knowing more specifics related to your comments, we are unable to address this issue further. However, if you would like to reach out to the management team, they will be more than happy to assist you in answering any q... read more
Someone from the office is on here reviewing themselves These apartments are indeed self-rating! I agree with the lady who reviewed earlier this year with that comment. The pool sucks, there is dog poop everywhere, overpriced for the run down interior of the apartments, and there's never any parking. The company doesn't know what they are doing. And don't even think of ever calling corporate because they don't care either.
Business response:
We're so sorry that you had a less than wonderful experience with our property. We'd like to add that the interior of 60% of our units have been completely remodeled including upgraded lighting, granite counters, faux wood flooring and window treatments. All interiors are getting these same upgrades as they come available. We've also completely overhauled our pool area to include a newly resurfaced interior, new tile and brand new furniture. All of these pictures are available to view on our community website as well as here... read more
Self Rating Much?! I’m really not sure how this place has so many 5 star ratings, unless of course — they’re self rating. *insert eyeroll* I’ll wait to give more details when I move but this place is NOT 5 star worthy. Maybe 2 stars. But I’ll leave you with this. Move in was the most unorganized, treacherous experience. More details in the future. Office staff is meh, kinda friendly - but not super professional nor helpful. You can only have internet through the service provider of THEIR choice. For the longest time, they ma... read more
Business response:
Thank you for your review. We are always looking for ways in which we can improve and appreciate you taking the time to address your concerns. We made the decision to switch to Suddenlink after receiving numerous complaints on Broadstar's services. Suddenlink is a local and very reputable company who is known for it's customer service. Change is never easy and there is always possibilities that hiccups can arise. We did provide our residents a 30 day notice that we would be cancelling the Broadstar services and had several e... read more
Beautiful Community! Absolutely in love with this property! I am looking forward to moving in asap. The girls in the office were so friendly and sweet and really helped in the application process and made it so easy. The grounds are beautiful and the pool is amazing. I can't wait...
UPDATE LOOKS UHMAZING This place looks so much better than it did when I went to look for apartments in November!! I toured this yesterday and I fell IN LOVE. ALSO, there is a whole new staff here and they are THE SWEETEST GIRLS. Last time I came, I felt like a burden to everyone. Definitely moved this to the top of my list for moving in September!! :)
Business response:
Thank you so much for taking the time to give us this great review.! We think our office staff is pretty sweet as well, but then we are a little biased. :) We are so happy to be at the top of your list: make sure to give us a call when you're ready to get the application process started and remember that you can apply online at www.stonegateamarillo.com.
The pool! Went on a tour of the property and was impressed by the friendliness of the staff. The pool looks amazing and with new furniture looks great. Have a few other properties scheduled to look at but Stonegate has jumped to the top of my list!
Business response:
We've made so many improvements here at Stonegate and we are elated to hear that the changes are being noticed. Give us a shout when you are ready to lease. A member of our team will be more than happy to help!
Tour & Lease I went for a tour and loved it! Ashley and Sarah greeted me and made me feel so welcome. Alichia, the manager, spoke to me briefly while I was there and was awesome. She made me feel like I would be taken care of here and it would be a home and not just an apartment. Needless to say, they made an impression just as strong as their beautiful property did! I'm definitely leasing here, without a doubt!
Business response:
Thank you so much for visiting us at Stonegate! We are very pleased to hear that your tour experience was pleasant. We'd love to have you join our amazing group of residents. Please let us know if there is anything that we can do for you in helping you find your perfect home.
Not A Wonderful Place To Live These apartments are very overpriced for what you get. The tenants walk their dogs and do not even pick up after them. Causing you to step in dog mess every day. The water heaters are constantly leaking causing major water damaged to apartments and furniture. They won't even reimburse you, they make you get renters insurance to insure something they are responsible for. It's ridiculous! Big updates are needed to the water pipes and water heaters.
Business response:
Thank you for your recent feedback. We value our residents and work hard to create a positive community atmosphere. We require our residents to keep their pets on a leash and to pick up after their pets so the grounds can be enjoyed by all residents. Please if you require any work orders to be completed in your home contact the front office at (806) 351-8800 or email sgmgr@wlsapts.com so we can address your specific needs. For the benefit and protection of all residents, renter's liability insurance is required at our commun... read more
Frequently asked questions about Stonegate Apartments
How is Stonegate Apartments rated?
Stonegate Apartments has a 3.6 star rating with 149 reviews.
When is Stonegate Apartments open?
Stonegate Apartments is closed now. It will open tomorrow at 8:30 a.m.
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