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Stone Pointe
- Residential Leasing
- Woodbridge, VA
About this business
Experience Woodbridge apartment living at its finest. Our pet-friendly community offers a resort-style pool with tiki bar, cyber cafe, business center, fitness conditioning club and more!
Location details
15001 Potomac Heights Place, Woodbridge, VA, 22191, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 2:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Management Staff is Useless I booked an person tour today visit and when I got there I was told that I could not tour the property because they would short staff because it’s a holiday. What I find crazy was that there were two employees there and not one of them give service me, when they clearly did not have any appointments. Don’t waste your time go to another property where management will make sure they won’t lose a client. Joselle Chatman
Worst Apartment Ever I have lived in MANY apartment communities in my life and this place takes the cake. When we first moved into our 1 bedroom unit there was so many issues. I had to take so many pictures and only 1 got fixed. After calling and calling with getting responses like “oh we will email you” and “yes that will be fixed”, nothing was except a bleach stain in the carpet. They also don’t care about COVID 19, the woman that gave us a tour didn’t wear a mask. Sadly one of our neighbors had a death and for 4 weeks the... read more
Moved in about a month ago Haven't been disappointed - leasing staff is friendly and very helpful; hours meet my needs; amenities are great; maintenance team is very responsive; and the unit has nice finishes. And convenient to 95. Overall, a great living experience, and with the recent change in management, it will only get better.
Do not waste your time ***DO NOT WASTE YOUR TIME*** Management and staffing are terrible. They are never in the office and the hours they are "open" are short to begin with. They never let you know that you have mail. They towed my car because the night I bought the car and came to register it through them, again, no one was in the office. When I called management about it, they told me to park on the street. This being said, they wanted me to park on the street during the night while I have a 4 month old with me. I don't re... read more
.............things are a mess here!!! Lost check for rent!!! Feb. 2018Rent Than they find the check in their pile of not correctly written check pile (They had the check the whole time, they look at me dumb faced don't know where the check is in their office) Until 15 days later, I get a letter to pay rent & pay late fees & move) ........now the check does have the tenants name & address printed on check. Oh no they cannot be bothered with picking up the phone & calling so one can return to their office to make corrections.... read more
Business response:
Hello, Thank you so much for this feedback. I went directly to my staff for more clarification. First, I want to say I am so sorry for any confusion. The check was not lost, looking at the check the written dollar amount did not match the numerical dollar amount and the bank will not take the check if it does not match. I did see where the APM email and called several times for the correction of the check. You also stated we do not have a website. We do have a website and you can post your payment online if that would be eas... read more
I wish I could give ZERO stars!!!! If I could give ZERO stars I would. RUN as fast as you CAN and FAR FAR AWAY! I was originally supposed to move on Monday 8/28/2017. (I still have not moved into the apartment due to circumstances out of my control but because of the POOR POOF Property Management, first, my fob didn't work, secondly only one apartment key worked, the apartment itself had not been cleaned once so ever after the last resident moved out, the there was no door stop behind the front door, there was incents stuck ... read more
Great Place to call home! These apartments are beautiful! The amenities are amazing. The staff is very professional and attentive to the needs of residents and customers.
Horrible Customer Service At this point, I would not recommend this complex to anyone. There is a new company, avenue 5, and they are terrible. They have had this complex since Mar 2017 and my rent still gets messed up. All I hear are excuses as to why things are the way they are, but when you are 3 months into your execution plan, we should start to see some results. Most recently, I received a letter stating that I was late on my rent, when in fact, I paid it the day prior. Im really not understanding there poor business p... read more
A Huge Disappointment I am in my 2 lease term with this community and I must say that the current property management company (Avenue 5) is a HUGE disappointment! I renewed my lease before the new management took over - The level of service is HORRIBLE and honestly I have yet to see the leasing office and management make any effort to improve. The female leasing consultant/agent in the office can be extremely rude and often tends to make excuses as to why for example - is the answering service for the community automatic dur... read more
Frequently asked questions about Stone Pointe
How is Stone Pointe rated?
Stone Pointe has a 3.1 star rating with 185 reviews.
When is Stone Pointe open?
Stone Pointe is closed now. It will open tomorrow at 8:30 a.m.
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