Steak 'n Shake's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Steak 'n Shake

3.1

About this business

Steak 'n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 80 years, the company's name has been symbolic of its heritage. The word "steak" stood for steakburger. The term "shake" stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak 'n Shake remains the "better burger" leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, ... read more

Location details

10 Mill Creek Cir, Savannah, GA, 31322, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.11,278 reviews
Select a rating
Heather Parker's profile image
Heather Parker 
5 years ago

absolutely ridiculous customer service and wait times at the pooler location tonight. it took us an hr to get our food, and we still left a fry and a drink short. the only person who helped us with anything was the cook who was new. the counter person completely left him to sink by himself and went outside to get high with his friends instead. the manager didnt bother to help him get caught up or see to care counter person just left him. why is it the only person left in the building is the cook, and hes the one coming out t... read more

Christine Shellenberger's profile image
Christine Shellenberger 
5 years ago

ordered strawberry cheesecake shakr..and there was peanut butter pieces in it. they remade it and I tasted mint in it. they need to clean between shakes better. 

Lizette Deloya's profile image
Lizette Deloya 
5 years ago

place was nasty with sticky floors, restrooms were awful and smelly, they took forever to give us our order. pretty disappointed 

Dana Lanette Outlaw's profile image
Dana Lanette Outlaw 
6 years ago

To be honest I was satisfied with the food but it was the service and server that was the problem. After waiting for what seemed like forever for our drinks the glass I had was dirty and because the server never bothered to come back to check on us I had to go up to the counter for another drink. The only time the server ever returned to the table was to bring the food. When we wanted refills we had to carry the glass to the counter. Like I said the food was good but the experience at this particular restaurant was horrible.... read more

Candace Whitney's profile image
Candace Whitney 
6 years ago

Waited forever to order, then had to follow someone around to get the drinks that never came, the drinks were wrong, waited over a half an hour for the food and it was cold and terrible. Not one employee seem to care and they all appeared to be lounging around. You I would think they could have accidentally done something right. 

Andrea Collins Kelly's profile image
Andrea Collins Kelly 
6 years ago

We waited 15 minutes and had to flag someone to even get a drink order. After 45 minutes- no food, no milkshake, other families had left, and the manager/shift supervisor was no longer visible. 

Heather Pearman Smith's profile image
Heather Pearman Smith 
6 years ago

The food was good, I give it that. Once food is delivered be prepared to ask for your silverware, napkins, and your drink unless you order a milkshake. While waiting I also noticed several employees seemed to have a "don't care" body language & expression. The booths remained nasty and the floor underneath were not being swept. I don't think we'll be going back there. 

Vickie Rehberger Nylander's profile image
Vickie Rehberger Nylander 
6 years ago

No longer have service at the table. Came into the restaurant at 2:30pm on a Thursday and there was not a single clean table in the restaurant. I will not return to the Pooler Ga restaurant ever again. 

Geneva Sobrado's profile image
Geneva Sobrado 
6 years ago

I just left here due to drive thru not working I had to order inside. I dont know when was the last time it was cleaned but the floors and tables were dirty. Food on the floor and where you get your fountain drinks there was so much ice piled up on the rack it was falling on the floor. There was even a worker there that looked like her hair had never seen a brush and it looked like my little daughter when she wakes up in the morning. Horrible presentation and this place is falling in the dumps like a lot of other steak and s... read more

Frequently asked questions about Steak 'n Shake

How is Steak 'n Shake rated?

Steak 'n Shake has a 3.1 star rating with 1,278 reviews. 

When is Steak 'n Shake open?

Steak 'n Shake is open now. It will close at 6:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com