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Starbucks

3.9

About this business

Location details

Carothers and Liberty, 5050 Carothers Pkwy, Franklin, TN 37067, 5050 Carothers Pkwy, Franklin, TN, 37067, United States

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WeekdayScheduleStatus
Mon4:30 a.m. to 7:30 p.m.
Tue4:30 a.m. to 7:30 p.m.
Wed4:30 a.m. to 7:30 p.m.
Thu4:30 a.m. to 7:30 p.m.
Fri4:30 a.m. to 7:30 p.m.
Sat5:30 a.m. to 7:30 p.m.
Sun5:30 a.m. to 7:30 p.m.
3.9271 reviews
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Caroline Jones's profile image
Caroline Jones 
4 months ago

This was by far the worst experience I’ve ever had at a Starbucks. I placed a mobile order early because I had a busy day ahead and wanted to save time. On my way there, I got stuck in traffic due to road work, but I arrived as quickly as I could. When I came in to pick up my order (which included one coffee, two other drinks, egg bites, and a spinach feta wrap), I was greeted by a brunette employee with a nose ring and a messy bun who was incredibly rude and unprofessional. Her tone and attitude were completely inappropriat... read more

Paul Nagy's profile image
Paul Nagy 
5 months ago

Arabica beans are too bitter for me. I prefer Folgers Colombian 

Transparency's profile image
Transparency 
5 months ago
Ashley Z's profile image
Ashley Z 
5 months ago

I’ve been ordered in this place for two years and never got treated like this!!! A BARISTA WAS SO RUDE!! I ordered drinks online today and walked by with my dog and ask for a pup cup while I was still waiting for my order. That girl with light brow hair kept asking if I ordered? She kept asking if I ordered and I said yes, she asked my order name and even out my name into the system to make sure I was not lying. I just wanted the pup cup and feel bring judged like I’m stealing a bouncy of cream from the store??? How could sh... read more

Jackson Harris's profile image
Jackson Harris 
5 months ago

They need general training. 11:36 09/13/24 person running window was weird. No manners, no thank you for your business, no hello, just a funny attitude etc. I live right next door and it’s like this all the time. I hope a manager sees this and has a conversation with everyone about customer service, genuine politeness and how to help people that are giving you money. 

Frequently asked questions about Starbucks

How is Starbucks rated?

Starbucks has a 3.9 star rating with 271 reviews. 

When is Starbucks open?

Starbucks is open now. It will close at 7:30 p.m. 

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