Stanford Medicine Outpatient Center in Redwood City

Kaline Chen 

on Google

3 weeks ago

When I made the appointment, the representative told me there is no way to know the estimate of the charge for the 15min appointment. The visit is totally conversational and no actual useful therapy or treatment were conducted. After the visit, it was charged for a code for more than 45min! The conversation with the billing department is also useless, they don't take my questions and concerns seriously and directly refuse to make any adjustment without detailed reasons. I am very upset with this visit, which is a very expens... read more

Breanna V 

on Google

3 weeks ago

I arrived for my endoscopy check-in at 6:10am, which is within the time they open. When I said ‘good morning,’ the front desk staff member responded that she ‘wasn’t ready’ in a very rude and dismissive tone. I understand mornings can be busy, but being spoken to like that especially before a medical procedure was unprofessional and unnecessary. Patients deserve courtesy and clear communication, not attitude. I hope the office can address this so others don’t have the same experience. 

Ana Hallmon 

on Google

4 weeks ago

Had simply amazing care from check-in, nurses, doctors, all staff. They scheduled my surgery quickly. 

Delal Kurt 

on Google

a month ago

We visited the Stanford Dermatology Clinic at 450 Broadway twice first for an appointment and later to schedule a follow-up. Both times, the front desk experience with Natasha Reynosa was extremely disappointing. While the doctors and medical staff were wonderful, Natasha was rude and dismissive. In both visits, while we were speaking to her, she suddenly turned away and started talking to other people in Spanish, completely ignoring us. We were polite and patient, yet she made us feel unwelcome and disrespected. It was unpr... read more