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St. Louis Children's Hospital Emergency Room
- Emergency Medicine
- St. Louis, MO
About this business
Location details
1 Childrens Pl, St. Louis, MO, 63110, United States
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I don't for the simple fact. of when a child is having a major surgery , such as heart surgery. they make the parents pick who stays , a d trys to force them to make the parents pay for a hotel room or drive back and forth just to be able to see child before and after the surgery. this is not right under any circumstances, then you leave a review on there internet site . they tell you to email them or call them you do . you never get a response from them later that day. I see they need to work on . supporting families over c... read more
I don't for the simple fact. of when a child is having a major surgery , such as heart surgery. they make the parents pick who stays , a d trys to force them to make the parents pay for a hotel room or drive back and forth just to be able to see child before and after the surgery. this is not right under any circumstances, then you leave a review on there internet site . they tell you to email them or call them you do . you never get a response from them later that day. I see they need to work on . supporting families over c... read more
I don't for the simple fact. of when a child is having a major surgery , such as heart surgery. they make the parents pick who stays , a d trys to force them to make the parents pay for a hotel room or drive back and forth just to be able to see child before and after the surgery. this is not right under any circumstances, then you leave a review on there internet site . they tell you to email them or call them you do . you never get a response from them later that day. I see they need to work on . supporting families over c... read more
The communication and professional is horrible. I called multiple times today to check on my daughter. They kept saying that the attending physician or nurse practitioner would call me back. When I first arrived at the hospital to be admitted from the ER, patient check in told only parents can visit. I get upstairs and the 12th floor said one additional visitor can come and it doesn't have to be a parent. I gave the name of the person that tried to bring me food. So I called and asked about the visitor policy again and was t... read more
Business response:
Hi Robin. We're sorry to have let you down. We'd like to talk to you more about this. Please email SLCHComplaints@bjc.org or all 314-454-6000 and ask to speak with Patient Experience. Thank you.
The communication and professional is horrible. I called multiple times today to check on my daughter. They kept saying that the attending physician or nurse practitioner would call me back. When I first arrived at the hospital to be admitted from the ER, patient check in told only parents can visit. I get upstairs and the 12th floor said one additional visitor can come and it doesn't have to be a parent. I gave the name of the person that tried to bring me food. So I called and asked about the visitor policy again and was t... read more
Business response:
Hi Robin. We're sorry to have let you down. We'd like to talk to you more about this. Please email SLCHComplaints@bjc.org or all 314-454-6000 and ask to speak with Patient Experience. Thank you.
The communication and professional is horrible. I called multiple times today to check on my daughter. They kept saying that the attending physician or nurse practitioner would call me back. When I first arrived at the hospital to be admitted from the ER, patient check in told only parents can visit. I get upstairs and the 12th floor said one additional visitor can come and it doesn't have to be a parent. I gave the name of the person that tried to bring me food. So I called and asked about the visitor policy again and was t... read more
Business response:
Hi Robin. We're sorry to have let you down. We'd like to talk to you more about this. Please email SLCHComplaints@bjc.org or all 314-454-6000 and ask to speak with Patient Experience. Thank you.
RecommendedThe staff was very attentive and caring. If my son did not like the food they sent they would get him something he did like. Also it was not just the nursing staff that was great. it was also Respiratory, lab, dietary, security and other departments that went out of their way to help us when needed. My son was critically ill and Childrens hospital is the reason he is alive today.
RecommendedThe staff was very attentive and caring. If my son did not like the food they sent they would get him something he did like. Also it was not just the nursing staff that was great. it was also Respiratory, lab, dietary, security and other departments that went out of their way to help us when needed. My son was critically ill and Childrens hospital is the reason he is alive today.
RecommendedThe staff was very attentive and caring. If my son did not like the food they sent they would get him something he did like. Also it was not just the nursing staff that was great. it was also Respiratory, lab, dietary, security and other departments that went out of their way to help us when needed. My son was critically ill and Childrens hospital is the reason he is alive today.
Frequently asked questions about St. Louis Children's Hospital Emergency Room
How is St. Louis Children's Hospital Emergency Room rated?
St. Louis Children's Hospital Emergency Room has a 4.5 star rating with 1,177 reviews.
When is St. Louis Children's Hospital Emergency Room open?
St. Louis Children's Hospital Emergency Room is open now. It is open 24/7.
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