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St. Francis Eastside Emergency Department
- Greenville, SC
About this business
Location details
125 Commonwealth Dr, Bon Secures, Greenville, SC, 29615, United States
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I understand about covid right now but you can't get a hold of them.Even just getting a renewal on a medication like metformin or one of my antidepressants is near impossible. you don't just stop any of those meds. sent a request thru my chart and I'm told this med is not refillable at this time. No explanation. call the office no results. Evidently Dr is missing and they don't know when he'll be back. I'm currently looking for a new doctor that cares for his patients.
There's got to be a better way for covid testing. Maybe, book an online appointment like the Apple Store does. I showed up, was told the wait is 2.5 hours, but that I would have to wait in my car all that time. "I'll be back in two hours, I said." "No, because we may call you early and if you're not here within five minutes, you'll mess us up and have to forfeit your appointment." What?! That's the best system the office manager here can think up?! 🤣
All the emergency room needs is a “whites only” water fountain. The staff never missed a chance to make me feel like it was 1948. When I wasn’t laying on a gurney in the hallway, I was laying on a gurney half dressed in a freezing room where nobody came to check on me for hours on end. When called out on their lack of care all I got was eyerolls and excuses about how hard everything was for them because of “Covid”...easily my worst hospital experience...and I have had some bad ones. Must to avoid for any BIPOC patient.
Recommendedi have been treated so well here eveytime. i have used the facility.
Business response:
Great to hear – thanks for sharing! We will pass on your kind words to the appropriate department.
RecommendedThey have everything online. I even paid my copay before I got there. I was called to a treatment room on time, had X-rays and saw Dr. Phan, was fitted for a hand brace and out of there in 30 minutes. Everyone was super nice. Bonus!
Recommendedi have been treated so well here eveytime. i have used the facility.
Business response:
Great to hear – thanks for sharing! We will pass on your kind words to the appropriate department.
I’ve never felt like less of a human than I did at this “hospital”. Compassion fatigue is a real thing and if you’re not self aware enough to realize that you no longer care for your patients, that you can no longer have empathy for another human when they come to you in their most vulnerable state... you need to reasses your career and step back from patient services while you fill your own cup back up. Absolutely horrific and disgusting experience 0/10 would not recommend.
RecommendedI cannot begin to express my deep gratitude and appreciation for the wonderful care I received at Advent Health Orlando. I was in the hospital at the Rollins location 11/6-11/9/2020, room 14818. The staff was compassionate, professional and extraordinarily attentive and knowledgeable. My hats off to Drs Debesche-Adams and Kudish and their staffs. They are brilliant and gifted surgeons in my humble opinion. I was in the hospital for preplanned robotic surgery. I never felt alone, never had unanswered questions or unaddressed ... read more
Business response:
Hi, Mae! Thank you so much for your kind words. We are so glad to hear about your positive experience with us and will make sure to let your care team know.
RecommendedBusiness response:
Hi, Mae! Thank you so much for your kind words. We are so glad to hear about your positive experience with us and will make sure to let your care team know.
Frequently asked questions about St. Francis Eastside Emergency Department
How is St. Francis Eastside Emergency Department rated?
St. Francis Eastside Emergency Department has a 4.1 star rating with 457 reviews.
When is St. Francis Eastside Emergency Department open?
St. Francis Eastside Emergency Department is open now. It is open 24/7.
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