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St. David's Medical Center Emergency Room
- Austin, TX
About this business
Location details
Emergency Entrance, 919 E 32nd St, Austin, TX, 78705, United States
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My mother entered into the hospital on July 22 after a bad fall. On July 23, she had emergency brain surgery to remove a subdural hematoma. Somewhere between the 28 and 30 of July, the hospital staff lost her glasses. My mother was very out of it while she was at the hospital so naturally could not be responsible for keeping track of her glasses. We were not allowed to visit because of Covid and therefore didn’t realize her glasses went missing and were switched with another pair until A few weeks later when we were finally ... read more
Business response:
Thank you for the honest feedback, Ms. Brooks. We are committed to the satisfaction of our patients and want to apologize for any issues experienced during your mom's visit. We are committed to taking this feedback and working to improve and appreciate you taking the time to share.
This preferred provider agreement with air methods led to a 30 minute wait for a critical care patient transfer when there were 4 other closer aircraft including 2 air methods aircraft. One was on its way back to base and the other was intentionally delaying to take a transport for another hospital system.... saving money again eh?
Business response:
John, thank you for taking the time to share your concerns with us. We would like to discuss this further with you but not through social media due to privacy considerations. Please call us at 813-916-0732 and we will be able to more fully address your concerns.
So far not impressed. I am thinking they must be understaffed. The nurse my mom has is kind and seems competent; just have t seen her much. I have spent a lot of time in hospital over the past couple of years and expected the same care at all. Please consider requiring nurse to check on patients more often at a minimum.
Business response:
Thank you for bringing this matter to our attention. We consider it a privilege to care for and serve our community and appreciate your honest feedback, as it helps identify ways we can improve. Our patient advocate would appreciate the opportunity to discuss your concerns further at 817.347.1957. Thank you again.
Our nightmare began at 4:30am on August 21, 2020 and is ongoing. The patient lay in the ER for so many hours his appendix burst. The phone in the room is never answered, nor the phone at the nurses' station. We are not allowed to visit. It's the weekend and Administration is not available. The doctors are not available. The nightmare continues.
Business response:
Glenda, thank you for sharing your experience. We completely understand how frustrating that must have been to not be able to visit and feel detached from your loved one in the ER. We would like to look into what happened. Could you please call our patient advocate? Her name is Patricia and she can be reached at (702) 916- 9173. We also sent your review to our admin team so they are aware. We look forward to speaking with you.
Our nightmare began at 4:30am on August 21, 2020 and is ongoing. The patient lay in the ER for so many hours his appendix burst. The phone in the room is never answered, nor the phone at the nurses' station. We are not allowed to visit. It's the weekend and Administration is not available. The doctors are not available. The nightmare continues.
Business response:
Glenda, thank you for sharing your experience. We completely understand how frustrating that must have been to not be able to visit and feel detached from your loved one in the ER. We would like to look into what happened. Could you please call our patient advocate? Her name is Patricia and she can be reached at (702) 916- 9173. We also sent your review to our admin team so they are aware. We look forward to speaking with you.
This preferred provider agreement with air methods led to a 30 minute wait for a critical care patient transfer when there were 4 other closer aircraft including 2 air methods aircraft. One was on its way back to base and the other was intentionally delaying to take a transport for another hospital system.... saving money again eh?
Business response:
John, thank you for taking the time to share your concerns with us. We would like to discuss this further with you but not through social media due to privacy considerations. Please call us at 813-916-0732 and we will be able to more fully address your concerns.
So far not impressed. I am thinking they must be understaffed. The nurse my mom has is kind and seems competent; just have t seen her much. I have spent a lot of time in hospital over the past couple of years and expected the same care at all. Please consider requiring nurse to check on patients more often at a minimum.
Business response:
Thank you for bringing this matter to our attention. We consider it a privilege to care for and serve our community and appreciate your honest feedback, as it helps identify ways we can improve. Our patient advocate would appreciate the opportunity to discuss your concerns further at 817.347.1957. Thank you again.
This preferred provider agreement with air methods led to a 30 minute wait for a critical care patient transfer when there were 4 other closer aircraft including 2 air methods aircraft. One was on its way back to base and the other was intentionally delaying to take a transport for another hospital system.... saving money again eh?
Business response:
John, thank you for taking the time to share your concerns with us. We would like to discuss this further with you but not through social media due to privacy considerations. Please call us at 813-916-0732 and we will be able to more fully address your concerns.
RecommendedAbsolutely phenomenal with COVID patients!! Truly believe the staff and exceptional doctors saved my mom! I thought we lost her, yesterday she took my hand in both hers, lifted my hand to her mouth, and kissed it!!! Sent to a LTC facility to wean off the ventilator. We are praying she can return to SDGH for her rehabilitation! No better place, we trust them!
Frequently asked questions about St. David's Medical Center Emergency Room
How is St. David's Medical Center Emergency Room rated?
St. David's Medical Center Emergency Room has a 4.4 star rating with 1,253 reviews.
When is St. David's Medical Center Emergency Room open?
St. David's Medical Center Emergency Room is open now. It is open 24/7.
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