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St. David's Medical Center Emergency Room
- Austin, TX
About this business
Location details
Emergency Entrance, 919 E 32nd St, Austin, TX, 78705, United States
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The worst & most heartless people following the ridiculous rules set by the hospital that don't seem to care about how important that a wife has to be with her very sick husband who's had 3 brain surgeries, 12 spinal taps & 2 vp adjustable shunts put in his brain over the course of 16 years, he's 1also survived meningitis which was 2 forms of Ecole in his brain & stomach so he doesn't remember much well long story short even though I'm his care giver & his power of attorney they won't let me be with him because of this covid... read more
Business response:
Than k you for this feedback, Becca. We are highly concerned with these comments and would appreciate the opportunity to speak to you further.Please feel free to contact them directly at 813-916-0732 if you would like to discuss your concerns further.
Shame on your employee RN Melanie Howes Leighton for publicly wishing the coronavirus and death on another human being. That’s not very Hippocratic of her. I wouldn’t feel safe being under her care.
Business response:
Thank you for bringing this to our attention. Our team has been notified and we are taking appropriate measures to learn more.
They kick people out of the hospital before getting CT results. Then literally leave them walking home in their hospital gowns! Completely unprofessional and unacceptable!! This is NOT okay!
RecommendedI have to say this was a fantastic experience! I had a major procedure on 8/14/2020. The staff at this hospital truly go above and beyond to take care of you and treat you like family. I can't remember names from the OR but kudos to all of you who took care of me. Ya'll are amazing. Anesthesia knew I was nervous and she put me right out talking to me the entire time and made me feel at ease. You ROCK! To the sweet nurse who had to deal with my crying jag when I woke thank you so much for being so sweet to me. You are wonderf... read more
Business response:
Jessica, thank you so much for your kind words for our team. We truly appreciate hearing from our patients and will pass along your comments!
Would not recommend to anyone. You will end up with subpar service and in financial ruin. Only needed sutures for a laceration. The local urgent care (associated with Mission) told me I had to go to the ED to be seen and receive sutures. I never received any imaging, labs, or medications (which is fine because I’m sure it would have cost thousands more). I requested for a quote on several occasions and was told it would be around ~600$. Two months later I receive a bill for $4000 for a 30 minute visit. $2500 was from simply ... read more
My 78 mother arrived on August 6 2020. She was suffering from severe stomach pains dehydration n hadn’t eaten in 4 days. Dr Goldstein saw her at her office n sent my mother to this hospital. Upon arrival I had to leave her at ER door w Security n was told to call in a hour. My mother was in the ER from 230 pm until 5 am n had seen a DR Holmes, that was the extent of Drs for her entire stay. She was the ER 14 hours she was in the ER room 34, they gave her 1 IV n 4 pills of unknown. They attempted to call DR Goldstein on three... read more
8/6/2020. On an urgent request to see my Dr in her office. When I arrived Dr Goldstein told me to go directly to Westside hospital as I was dehydrated. I called my son and he took me to the ER. He was not allowed in so I was left with security until a nurse from the ER came for me. And then the horror began. I arrived sometime after 100pm. Saw a Dr Holmes. No exam just an IV and the chest exray cat scan. When asked why told dr ordered cat scan ekg. Not one person was able to tell me why all these tests when I had not been ex... read more
Business response:
Thank you for taking the time to provide this feedback, JoAnn. Patient experience and safety are a top priority, and we take concerns like this very seriously. These comments have been shared with our ER Director and we would appreciate the opportunity to learn more. If you would be willing to speak with someone about your concerns please don't hesitate to reach out to 954.370.5575.
Recommendednice staff and they take good care of you
My 78 mother arrived on August 6 2020. She was suffering from severe stomach pains dehydration n hadn’t eaten in 4 days. Dr Goldstein saw her at her office n sent my mother to this hospital. Upon arrival I had to leave her at ER door w Security n was told to call in a hour. My mother was in the ER from 230 pm until 5 am n had seen a DR Holmes, that was the extent of Drs for her entire stay. She was the ER 14 hours she was in the ER room 34, they gave her 1 IV n 4 pills of unknown. They attempted to call DR Goldstein on three... read more
Frequently asked questions about St. David's Medical Center Emergency Room
How is St. David's Medical Center Emergency Room rated?
St. David's Medical Center Emergency Room has a 4.4 star rating with 1,253 reviews.
When is St. David's Medical Center Emergency Room open?
St. David's Medical Center Emergency Room is open now. It is open 24/7.
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